An error message occurs when you track an appointment, and the "ExchangeEntryID" property is longer than 512 characters in Microsoft Dynamics CRM client for Outlook

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Article ID: 972482 - View products that this article applies to.
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SYMPTOMS

You create an appointment in Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook. If the ExchangeEntryID property of the appointment is longer than 512 characters, you receive an error message when you click Track in CRM.

If the platform tracing is enabled, you receive the following error message:
Exception when executing non-query: insert into ActivityPartyBase(ActivityPartyId, Effort, ParticipationTypeMask, ActivityId, ExchangeEntryId, PartyObjectTypeCode, PartyId, PartyIdDsc, PartyIdName, AddressUsed) values ('1696ff32-7cfe-dd11-812c-001cc441fdcc', 2139095040, 7, '1496ff32-7cfe-dd11-812c-001cc441fdcc', '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', 8, '08c40c4b-9edd-dd11-812c-001cc441fdcc', 0, 'name', 'email@mail.com') Exception: System.Data.SqlClient.SqlException: String or binary data would be truncated.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

Properties

Article ID: 972482 - Last Review: July 2, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbmbsemail kbsurveynew kbmbsmigrate kbqfe KB972482

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