Known issues and limitations for Netflix on Windows Media Center for Windows Vista

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Article ID: 972496 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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INTRODUCTION

Netflix on Windows Media Center is available for customers in the United States on Windows Vista Ultimate, Windows Vista Home Premium, and Windows Media Center TV Pack 2008. With a Netflix subscription, Netflix on Windows Media Center provides the following features:
  • Watch Netflix content instantly
  • Manage both instant and DVD queues
  • Search the complete Netflix library
  • Filter searches by titles that are available to watch instantly
  • Browse by using a remote control
This article describes the known issues and limitations that are found with Netflix on Windows Media Center and the steps that you can use to resolve the known issues.

CONTENTS

MORE INFORMATION

Known issues

Installation

Supported Windows Media Center versions are installed on Windows Vista Ultimate, Windows Vista Home Premium, and Windows Media Center TV Pack 2008 within the United States. The Netflix option is displayed in the TV + Movies section of the Windows Media Center experience. It is displayed to the left of Recorded TV.
  • I am in the United States, but I do not see the Netflix option in Windows Media Center

    There are many reasons that the Netflix option might not appear. To try to resolve this issue, follow these steps:
    1. Make sure that you are using Windows Media Center on Windows Vista Ultimate, Windows Vista Home Premium, or Windows Media Center TV Pack 2008.
    2. Click Download now in Windows Media Center to download the latest Netflix on Windows Media Center installation package. To do this, follow these steps:
      1. In Windows Media Center, click Tasks, click Settings, click General and then click Automatic Download Options.
      2. Click Download Now. If Windows Media Center prompts you to set up an Internet connection, complete the steps that are listed on the screen.
      3. In the Start Download dialog box, click OK. The download may take several minutes to finish.
      4. When the download is complete, restart Windows Media Center. Then, look for the Netflix option to the left of Recorded TV in the TV + Movies row.
    3. If the Netflix option in step 2d is not available, make sure that your regional settings are set to United States. To do this, follow these steps:
      1. Click Start
        Collapse this imageExpand this image
        Start button
        , and then click Control Panel.
      2. Click Clock, Language, and Region.
      3. Click Regional and Language Options.
      4. On the Formats tab, make sure that English (United States) is selected in the Current format box.
      5. On the Location tab, make sure that United States is selected in the Current location box.
      6. On the Administrative tab, click Copy to Reserved Accounts.

        Collapse this imageExpand this image
        User Account Control permission
        If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
      7. In the Regional and Language Settings dialog box, make sure that at least the System accounts (local system, local service, and network service) check box is selected, and then click OK.
      8. Restart the computer, and then repeat step 2 to download the latest Netflix on Windows Media Center installation package.
    4. If the previous steps do not resolve the issue, try the following steps:
      1. Exit Windows Media Center.
      2. Open an administrator command prompt. To do this, click Start
        Collapse this imageExpand this image
        Start button
        , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

        Collapse this imageExpand this image
        User Account Control permission
        If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
      3. Type each of the following commands at the command prompt, and then press ENTER after each command:
        cd /d %WINDIR%\ehome

        start /wait mcupdate -u  -nogc
      4. Type exit, and then press ENTER to exit the Command Prompt window.
      5. Restart Windows Media Center. The Netflix option should be displayed to the left of Recorded TV on the TV+Movies row.
    5. If the previous steps do not resolve the issue, try the following steps:
      1. Exit Windows Media Center.
      2. Open an administrator command prompt. To do this, click Start
        Collapse this imageExpand this image
        Start button
        , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

        Collapse this imageExpand this image
        User Account Control permission
        If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
      3. Type each of the following commands at the command prompt, and then press ENTER after each command:
        schtasks /delete /tn "microsoft\windows\media center\mcupdate"  /f

        cd /d %WINDIR%\ehome

        start /wait mcupdate -u
      4. Type exit, and then press ENTER to exit the Command Prompt window.
    6. Restart Windows Media Center. The Netflix option should be displayed to the left of Recorded TV on the TV+Movies row.
    7. If the previous steps do not resolve the issue, the issue may be caused by some unsupported third-party Windows Media Center menu editing utilities. These utilities may affect the ability for the Netflix option to appear in Windows Media Center. If one of these utilities is installed on the computer, it may be the cause of the issue. Be aware that uninstalling the utility may not always resolve the issue.
  • I am not in the United States, but I do see the Netflix option in Windows Media Center.

    This issue may occur if the regional and language options are set incorrectly for your locale. To try to resolve this issue, follow these steps:
    1. Click Start
      Collapse this imageExpand this image
      Start button
      , and then click Control Panel.
    2. Click Clock, Language, and Region.
    3. Click Regional and Language Options.
    4. On the Formats tab, make sure that the correct format for your language is selected in the Current format box.
    5. On the Location tab, make sure that your correct location is selected in the Current location box.
    6. On the Administrative tab, click Copy to Reserved Accounts.

      Collapse this imageExpand this image
      User Account Control permission
      If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
    7. In the Regional and Language Settings dialog box, make sure that at least the System accounts (local system, local service, and network service) check box is selected, and then click OK.
    8. Restart the computer.
    9. Click Download now in Windows Media Center to download the latest Netflix on Windows Media Center installation package. To do this, follow these steps:
      1. In Windows Media Center, click Tasks, click Settings, click General and then click Automatic Download Options.
      2. Click Download Now. If Windows Media Center prompts you to set up an Internet connection, complete the steps that are listed on the screen.
      3. In the Start Download dialog box, click OK. The download may take several minutes to finish.
      4. When the download is complete, restart Windows Media Center. Then, look for the Netflix option to the left of Recorded TV in the TV + Movies row.
  • I see two Netflix in Windows Media Center options.

    To try to resolve this issue, follow these steps:
    1. Click Download now in Windows Media Center to download the latest Netflix on Windows Media Center installation package. To do this, follow these steps:
      1. In Windows Media Center, click Tasks, click Settings, click General and then click Automatic Download Options.
      2. Click Download Now. If Windows Media Center prompts you to set up an Internet connection, complete the steps that are listed on-screen.
      3. In the Start Download dialog box, click OK. The download may take several minutes to finish.
      4. When the download is complete, restart Windows Media Center. Then, look for the Netflix option to the left of Recorded TV in the TV + Movies row.
    2. If step 1 does not resolve the problem, follow these steps.
      1. Exit Windows Media Center.
      2. Open an administrator command prompt. To do this, click Start
        Collapse this imageExpand this image
        Start button
        , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

        Collapse this imageExpand this image
        User Account Control permission
        If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
      3. Type the following commands at the command prompt, and then press ENTER after each command:
        cd /d %WINDIR%\ehome

        start /wait mcupdate -u  -nogc
      4. Type exit, and then press ENTER to exit the Command Prompt window.
      5. Restart Windows Media Center and confirm there is only one Netflix option to the left of Recorded TV in the TV + Movies row.
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Playing content

  • When I try to play content, I receive a "Windows Media Center has encountered an error and needs to close" error message.

    There is a known issue on some computers that have a very long user-agent string in Windows Internet Explorer. This issue occurs when the user-agent string exceeds 260 characters. Currently, there is no supported workaround for this issue. Manually editing the user-agent string may cause compatibility problems with certain Web sites.

    For more information about user-agent strings, visit the following MSDN Web site:
    http://msdn.microsoft.com/en-us/library/ms537503.aspx
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Movie lists

  • I want to have a different set of movie lists.

    Movie lists are generated based on your selected preferences. The four primary lists that you rate as watching "Often" will appear in the list in Media Center. To adjust these primary list selections, visit the following Netflix Web site and change your selections:
    http://www.netflix.com/TastePreferences
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Member sign-in

  • My user name or password did not work in Windows Media Center. However, it does work on the Netflix.com Web site.

    This issue can occur if your user name has extended characters in it, such as certain accents like õ. To work around this issue, change your user name on the Netflix.com Web site.
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Limitations

  • Netflix on Windows Media Center is not supported on Windows Extender devices.
  • Netflix on Windows Media Center is not supported in Windows 7 Beta or in Windows 7 Release Candidate (RC).
  • Netflix DVD and Instant Watch queues are limited to 200 items in Netflix on Windows Media Center. Netflix DVD and Instant Watch queues larger than 200 will continue to be available on the Netflix.com Web site.
  • Some hardware configurations may result in reduced quality playback than on the Netflix.com Web site.
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Netflix support

For support of the Netflix service, please contact Netflix Support. For information about how to contact Netflix Support, visit the following Netflix Web site:
http://www.netflix.com/help
For more information about Netflix-related topics, click the following article number to view the article in the Microsoft Knowledge Base:
972151 Support boundaries for Netflix in Windows Vista Media Center
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Properties

Article ID: 972496 - Last Review: August 19, 2009 - Revision: 4.4
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
Keywords: 
kbexpertisebeginner kberrmsg kbtshoot kbsurveynew kbinfo KB972496

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