Article ID: 972501 - Last Review: July 2, 2009 - Revision: 1.0

The Microsoft Dynamics CRM 4.0 client for Outlook does not load the toolbar

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SYMPTOMS

The Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook does not load the toolbar, and you receive an error message that resembles the following if tracing is enabled:
# CRM Tracing Version 1.1 Unmanaged # LocalTime: 2009-06-06 00:23:13.541 # Categories: *:Verbose # Schedule: No registry key - using default value: Daily # ComputerName: TEST_PC # CRMVersion: 4.0.7333.1551 [2009-06-06 00:23:13.541] Process:outlook |Thread:3432 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CUpdateUIWindow::HrInitialize File: c:\bt\9966\src\application\outlook\addin\updateuiwindow.cpp Line: 62 >hr = 0x80131604 [2009-06-06 00:23:13.541] Process:outlook |Thread:3432 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CUpdateUIWindow::HrInitialize File: c:\bt\9966\src\application\outlook\addin\updateuiwindow.cpp Line: 74 >hr = 0x80131604 [2009-06-06 00:23:13.541] Process:outlook |Thread:3432 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CUpdateUIWindow::HrInitialize File: c:\bt\9966\src\application\outlook\addin\updateuiwindow.cpp Line: 77 >hr = 0x80070006 [2009-06-06 00:23:13.541] Process:outlook
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CAUSE

This problem occurs because some computers do not correctly perform a case-sensitive string comparison for the Microsoft.Crm.Application.Hoster CRM Hoster process. In this case, the computers do not retrieve the process name with the correct case.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
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Keywords: 
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