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You receive an empty dialog box when you run the "Rundll32.exe shdocvw.dll, DoOrganizeFavDlg" command on a computer that is running Windows XP or Windows Server 2003 if Internet Explorer 8 is installed

Article ID: 972582 - View products that this article applies to.

SYMPTOMS

On a computer that is running Windows XP or Windows Server 2003, you have Windows Internet Explorer 8 installed. When you try to open the Organize Favorites dialog box by using following command, you receive an empty dialog box, although the dialog box is expected to display the favorites information:

Rundll32.exe shdocvw.dll, DoOrganizeFavDlg

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RESOLUTION

Workaround

To work around this issue, you can use the following command at the command prompt instead of the command that is mentioned in the "Symptoms" section:

Rundll32.exe ieframe.dll, DoOrganizeFavDlg

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Internet Explorer 8 installed on a computer that is running one of the following operating systems:

Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3)
Windows Server 2003 Service Pack 2 (SP2)

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.