You cannot log on or the system stops responding when the Stored User Names and Passwords feature is enabled on a computer that is running Windows Server 2008 or Windows Vista

Article ID: 972595 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You have a computer that is running Windows Server 2008 or Windows Vista. The Stored User Names and Passwords feature is enabled. Additionally, this feature has stored various user names and passwords. In this scenerio, you encounter one or more of the following problems:
  • You cannot log on to the computer when you use a domain user account. The logon process stops responding while it tries to process Group Policy settings. However, you can log on to the computer when you use a local user account.
  • The Network Location Awareness service stops responding. Additionally, you cannot exit this service.
  • Several services stop responding. After a while, the system stops responding.
  • When you try to browse the shared SYSVOL folder on a domain controller, Windows Explorer (Explorer.exe) stops responding.
  • When you disable a network adapter, the disable operation stops responding.
  • When you work in the Network and Sharing Center, the Network and Sharing Center stops responding.
To resolve these problems, you have to restart the computer. These problems frequently occur on servers where many logon operations and many logoff operations occur. For example, this problem frequently occurs on a terminal server.
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CAUSE

This problem occurs because of a deadlock in the Lsass.exe process.

When the Lsass.exe process accesses stored user names and passwords, the process has to decrypt the user names and passwords. The process uses the Data Protection API (DPAPI) master key to perform this operation. If the Lsass.exe process cannot decrypt the user names and passwords by using the DPAPI master key, the process requests a backup key from a domain controller. However, if another thread in the Lsass.exe process is contacting the same domain controller to perform another authentication, a deadlock situation occurs.
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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 16xxxWindows VistaRTMGDR
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The first release of Windows Server 2008 contains Service Pack ( SP1)
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6001.22450439,88028-Jul-200906:53x86
Lsasrv.dll6.0.6001.225001,258,49619-Aug-200913:31x86
Lsasrv.mofNot Applicable13,78001-Apr-200919:10Not applicable
Lsass.exe6.0.6001.225009,72819-Aug-200911:10x86
Secur32.dll6.0.6001.2250072,70419-Aug-200913:31x86
Ksecdd.sys6.0.6002.22152439,88030-Jul-200917:42x86
Lsasrv.dll6.0.6002.222041,259,52019-Aug-200912:45x86
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Lsass.exe6.0.6002.222049,72819-Aug-200910:35x86
Secur32.dll6.0.6002.2220472,70419-Aug-200912:46x86
Wdigest.dll6.0.6001.22500175,10419-Aug-200913:32x86
Wdigest.dll6.0.6002.22204175,10419-Aug-200912:46x86
Msv1_0.dll6.0.6002.22204217,60019-Aug-200912:45x86
Msv1_0.dll6.0.6001.22500213,50419-Aug-200913:30x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6001.22450515,65628-Jul-200906:54x64
Lsasrv.dll6.0.6001.225001,694,20819-Aug-200913:16x64
Lsasrv.mofNot applicable13,78001-Apr-200916:31Not applicable
Lsass.exe6.0.6001.2250011,26419-Aug-200911:12x64
Secur32.dll6.0.6001.2250094,72019-Aug-200913:16x64
Ksecdd.sys6.0.6002.22152515,65630-Jul-200917:42x64
Lsasrv.dll6.0.6002.222041,690,11219-Aug-200912:46x64
Lsasrv.mofNot applicable13,78003-Apr-200921:02Not applicable
Lsass.exe6.0.6002.2220411,26419-Aug-200910:48x64
Secur32.dll6.0.6002.2220494,72019-Aug-200912:48x64
Wdigest.dll6.0.6001.22500205,31219-Aug-200913:17x64
Wdigest.dll6.0.6002.22204205,31219-Aug-200912:49x64
Msv1_0.dll6.0.6001.22500269,31219-Aug-200913:15x64
Msv1_0.dll6.0.6002.22204269,31219-Aug-200912:47x64
Lsasrv.mofNot applicable13,78001-Apr-200919:10Not applicable
Secur32.dll6.0.6001.2250076,80019-Aug-200913:32x86
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Secur32.dll6.0.6002.2220477,31219-Aug-200912:47x86
Wdigest.dll6.0.6001.22500175,10419-Aug-200913:32x86
Wdigest.dll6.0.6002.22204175,10419-Aug-200912:46x86
Msv1_0.dll6.0.6001.22500213,50419-Aug-200913:30x86
Msv1_0.dll6.0.6002.22204217,60019-Aug-200912:45x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6001.224501,026,12028-Jul-200906:53IA-64
Lsasrv.dll6.0.6001.225003,250,17619-Aug-200913:20IA-64
Lsasrv.mofNot applicable13,78001-Apr-200916:32Not applicable
Lsass.exe6.0.6001.2250017,92019-Aug-200911:06IA-64
Secur32.dll6.0.6001.22500202,75219-Aug-200913:22IA-64
Ksecdd.sys6.0.6002.221521,026,12030-Jul-200917:42IA-64
Lsasrv.dll6.0.6002.222043,261,95219-Aug-200912:46IA-64
Lsasrv.mofNot applicable13,78003-Apr-200921:02Not applicable
Lsass.exe6.0.6002.2220417,92019-Aug-200910:47IA-64
Secur32.dll6.0.6002.22204202,75219-Aug-200912:49IA-64
Wdigest.dll6.0.6001.22500482,30419-Aug-200913:23IA-64
Wdigest.dll6.0.6002.22204482,30419-Aug-200912:50IA-64
Msv1_0.dll6.0.6001.22500570,36819-Aug-200913:20IA-64
Msv1_0.dll6.0.6002.22204570,36819-Aug-200912:47IA-64
Lsasrv.mofNot applicable13,78001-Apr-200919:10Not applicable
Secur32.dll6.0.6001.2250076,80019-Aug-200913:32x86
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Secur32.dll6.0.6002.2220477,31219-Aug-200912:47x86
Wdigest.dll6.0.6001.22500175,10419-Aug-200913:32x86
Wdigest.dll6.0.6002.22204175,10419-Aug-200912:46x86
Msv1_0.dll6.0.6001.22500213,50419-Aug-200913:30x86
Msv1_0.dll6.0.6002.22204217,60019-Aug-200912:45x86
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb972595_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36720-Aug-200909:25Not applicable
Package_for_kb972595_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,96920-Aug-200909:25Not applicable
Package_for_kb972595_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71320-Aug-200909:25Not applicable
Package_for_kb972595_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42120-Aug-200909:25Not applicable
Package_for_kb972595_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,96620-Aug-200909:25Not applicable
Package_for_kb972595_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70120-Aug-200909:25Not applicable
Package_for_kb972595_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42520-Aug-200909:25Not applicable
Package_for_kb972595_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,96920-Aug-200909:25Not applicable
Package_for_kb972595_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71320-Aug-200909:25Not applicable
Package_for_kb972595_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42220-Aug-200909:25Not applicable
Package_for_kb972595_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43020-Aug-200909:25Not applicable
X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22500_none_a6d42f2575e8cc9c.manifestNot applicable34,37319-Aug-200915:18Not applicable
X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22204_none_a8bea235730b871c.manifestNot applicable34,35419-Aug-200914:02Not applicable
X86_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22500_none_3b56ef7a95d2a82f.manifestNot applicable9,92419-Aug-200915:21Not applicable
X86_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22204_none_3d41628a92f562af.manifestNot applicable9,92419-Aug-200914:05Not applicable
X86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22500_none_7d3c91367ba8577e.manifestNot applicable18,89019-Aug-200915:19Not applicable
X86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22204_none_7f27044678cb11fe.manifestNot applicable18,89019-Aug-200914:04Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22500_none_02f2caa92e463dd2.manifestNot applicable34,46119-Aug-200914:56Not applicable
Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22204_none_04dd3db92b68f852.manifestNot applicable34,44219-Aug-200914:03Not applicable
Amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22500_none_97758afe4e301965.manifestNot applicable9,94819-Aug-200915:01Not applicable
Amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22204_none_995ffe0e4b52d3e5.manifestNot applicable9,94819-Aug-200914:07Not applicable
Amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22500_none_d95b2cba3405c8b4.manifestNot applicable18,92619-Aug-200914:59Not applicable
Amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22204_none_db459fca31288334.manifestNot applicable18,92619-Aug-200914:05Not applicable
Package_for_kb972595_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37520-Aug-200909:25Not applicable
Package_for_kb972595_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,98320-Aug-200909:25Not applicable
Package_for_kb972595_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72320-Aug-200909:25Not applicable
Package_for_kb972595_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42920-Aug-200909:25Not applicable
Package_for_kb972595_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,98020-Aug-200909:25Not applicable
Package_for_kb972595_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71120-Aug-200909:25Not applicable
Package_for_kb972595_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43320-Aug-200909:25Not applicable
Package_for_kb972595_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,98320-Aug-200909:25Not applicable
Package_for_kb972595_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72320-Aug-200909:25Not applicable
Package_for_kb972595_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43020-Aug-200909:25Not applicable
Package_for_kb972595_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43820-Aug-200909:25Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22500_none_0d4774fb62a6ffcd.manifestNot applicable21,95919-Aug-200915:13Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22204_none_0f31e80b5fc9ba4d.manifestNot applicable21,95919-Aug-200913:58Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22500_none_a1ca35508290db60.manifestNot applicable10,14019-Aug-200915:13Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22204_none_a3b4a8607fb395e0.manifestNot applicable10,14019-Aug-200913:58Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22500_none_e3afd70c68668aaf.manifestNot applicable17,84319-Aug-200915:12Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22204_none_e59a4a1c6589452f.manifestNot applicable17,84319-Aug-200913:58Not applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22500_none_a6d5d31b75e6d598.manifestNot applicable34,39819-Aug-200914:49Not applicable
Ia64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22204_none_a8c0462b73099018.manifestNot applicable34,39819-Aug-200913:53Not applicable
Ia64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22500_none_3b58937095d0b12b.manifestNot applicable9,93619-Aug-200914:52Not applicable
Ia64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22204_none_3d43068092f36bab.manifestNot applicable9,93619-Aug-200913:56Not applicable
Ia64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22500_none_7d3e352c7ba6607a.manifestNot applicable18,90819-Aug-200914:50Not applicable
Ia64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22204_none_7f28a83c78c91afa.manifestNot applicable18,90819-Aug-200913:55Not applicable
Package_for_kb972595_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42520-Aug-200909:25Not applicable
Package_for_kb972595_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,80620-Aug-200909:25Not applicable
Package_for_kb972595_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70620-Aug-200909:25Not applicable
Package_for_kb972595_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42920-Aug-200909:25Not applicable
Package_for_kb972595_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,80920-Aug-200909:25Not applicable
Package_for_kb972595_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71820-Aug-200909:25Not applicable
Package_for_kb972595_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42620-Aug-200909:25Not applicable
Package_for_kb972595_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43420-Aug-200909:25Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22500_none_0d4774fb62a6ffcd.manifestNot applicable21,95919-Aug-200915:13Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22204_none_0f31e80b5fc9ba4d.manifestNot applicable21,95919-Aug-200913:58Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22500_none_a1ca35508290db60.manifestNot applicable10,14019-Aug-200915:13Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22204_none_a3b4a8607fb395e0.manifestNot applicable10,14019-Aug-200913:58Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22500_none_e3afd70c68668aaf.manifestNot applicable17,84319-Aug-200915:12Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22204_none_e59a4a1c6589452f.manifestNot applicable17,84319-Aug-200913:58Not applicable
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RESOLUTION

For more information about the Stored User Names and Passwords feature, visit the following Microsoft TechNet Web site:
http://technet.microsoft.com/en-us/library/cc780436(WS.10).aspx
(http://technet.microsoft.com/en-us/library/cc780436(WS.10).aspx)
Note The information on this Web site also applies to Windows Vista and to Windows Server 2008.
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Properties

Article ID: 972595 - Last Review: November 2, 2009 - Revision: 1.1
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB972595
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