Error message when you change the value in the "Bank Account No." field in the "Bank Acc. Reconciliation" dialog box in the Role Tailored Client (RTC) in Microsoft Dynamics NAV 2009: "The Bank Acc. Reconciliation does not ex...

Article ID: 972660 - View products that this article applies to.
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Symptoms

When you change the value in the Bank Account No. field in the Bank Acc. Reconciliation dialog box in the in the Role Tailored Client (RTC) in Microsoft Dynamics NAV 2009, you receive the following error message:
The Bank Acc. Reconciliation does not exist. Identification fields and values: Bank Account No.='CASRISPANC',Statement No.='3' Bank Account No.: CASRISPANC, Statement No.: 3 Page New - Bank Acc. Reconciliation - CASRISPANC ∙ 3 has to close.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.

If you click Cancel, the download process stops.


How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the Microsoft Dynamics NAV client installation file

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.29285.0444,23207-Jun-200910:26x86
Fin.exe6.0.29285.012,244,80807-Jun-200910:26x86
Finhlink.exe6.0.29285.0452,43207-Jun-200910:26x86
Finsql.exe6.0.29285.012,330,83207-Jun-200910:26x86
Nc_netb.dll6.0.29285.0108,36807-Jun-200910:26x86
Nc_tcp.dll6.0.29285.0108,36807-Jun-200910:26x86
Nc_tcps.dll6.0.29285.0153,40807-Jun-200910:26x86
Ndbcs.dll6.0.29285.01,337,16807-Jun-200910:26x86
Slave.exe6.0.29285.0161,61607-Jun-200910:26x86

Note The Microsoft Dynamics NAV client is usually installed in the following directory.

C:\Program Files\Microsoft Dynamics NAV\60\Classic\

To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close Microsoft Dynamics NAV.
  2. Locate the Microsoft Dynamics NAV client installation directory.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV Application Server installation file

In the Microsoft Dynamics NAV Application Server installation, replace the following files.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdo.dll6.5.7940.0775,49607-Jun-200910:26x86
Customization.xmlNot applicable1,11505-Nov-200816:48Not applicable
Gapi32.dll6.5.7940.071,50407-Jun-200910:26x86
Httpcfg.exe5.2.3790.022,35207-Jun-200910:26x86
Microsoft.dynamics.nav.language.dll6.0.29285.01,865,58407-Jun-200910:16x86
Microsoft.dynamics.nav.ncl.dll6.0.29285.0489,33607-Jun-200910:16x86
Microsoft.dynamics.nav.server.exe6.0.29285.0137,07207-Jun-200910:16x86
Microsoft.dynamics.nav.server.exe.configNot applicable21117-May-200920:57Not applicable
Microsoft.dynamics.nav.service.dll6.0.29285.0120,70407-Jun-200910:16x86
Microsoft.dynamics.nav.service.runtime.dll6.0.29285.063,36007-Jun-200910:15x86
Microsoft.dynamics.nav.service.webservices.dll6.0.29285.0128,92007-Jun-200910:16x86
Microsoft.dynamics.nav.types.dll6.0.29285.0382,84007-Jun-200910:16x86
Microsoft.dynamics.nav.watson.dll6.0.29285.038,78407-Jun-200910:15x86
Msoutl.olb11.0.5510.0200,24805-Nov-200816:48Not applicable
Nclcsrt.etxNot applicable87,27907-Jun-200902:38Not applicable
Nclcsrt.stxNot applicable81,08307-Jun-200902:38Not applicable
Nclcsrts.dllNot applicable1,394,50407-Jun-200910:26x86
Ndbcs.dll6.0.29285.01,337,16807-Jun-200910:26x86
To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory.

    Note Typically, the Microsoft Dynamics NAV Application Server is installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Service\
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Step 3: Replace the Microsoft Dynamics NAV Role Tailored Client files

If you have the Microsoft Dynamics NAV Role Tailored Client installed, replace with the following files in the Microsoft Dynamics NAV Role Tailored Client installation.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dundaswinchart.dll5.0.0.16922,733,92007-Jun-200910:26x86
Microsoft.dynamics.framework.patterns.dll1.2.10579.15571,63205-Jun-200918:41x86
Microsoft.dynamics.framework.ui.dll1.2.10579.155653,25605-Jun-200918:41x86
Microsoft.dynamics.framework.ui.mapping.dll1.2.10579.155100,31205-Jun-200918:41x86
Microsoft.dynamics.framework.ui.navigation.dll1.2.10579.15521,46405-Jun-200918:41x86
Microsoft.dynamics.framework.ui.ux2006.dll1.2.10579.15592,04807-Jun-200910:15x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.2.10579.15538,81607-Jun-200910:15x86
Microsoft.dynamics.framework.ui.windows.dll1.2.10579.15583,93605-Jun-200918:41x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.2.10579.1552,066,40805-Jun-200918:41x86
Microsoft.dynamics.framework.ui.winforms.dll1.2.10579.155632,79205-Jun-200918:41x86
Microsoft.dynamics.nav.client.builder.dll6.0.29285.0165,77607-Jun-200910:16x86
Microsoft.dynamics.nav.client.exe6.0.29285.0141,18407-Jun-200910:16x86
Microsoft.dynamics.nav.client.interop.communicator.dll1.0.559.18375,68007-Jun-200910:15x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.29285.075,68007-Jun-200910:15x86
Microsoft.dynamics.nav.client.ui.dll6.0.29285.0427,90407-Jun-200910:16x86
Microsoft.dynamics.nav.client.winforms.dll6.0.29285.0276,35207-Jun-200910:16x86
Microsoft.dynamics.nav.client.winforms.tlbNot applicable2,65207-Jun-200906:18Not applicable
Microsoft.dynamics.nav.language.dll6.0.29285.01,865,58407-Jun-200910:16x86
Microsoft.dynamics.nav.types.dll6.0.29285.0382,84007-Jun-200910:16x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,13607-Jun-200910:26x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV Role Tailored Client installation directory.

    Note Typically, the Microsoft Dynamics NAV Role Tailored Client is installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Role Tailored Client installation directory.
  4. Click Yes to overwrite the files in the directory.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Properties

Article ID: 972660 - Last Review: November 7, 2012 - Revision: 3.0
Applies to
  • Microsoft Dynamics NAV 2009
Keywords: 
kbmbsbankaccountmanagement kbsurveynew kbtshoot kbprb kbmbsmigrate kbhotfixserver kbqfe kbexpertiseadvanced kbexpertiseinter KB972660

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