An update provides several changes to the interactive voice response (IVR) system in Microsoft Office Communications Server 2007 R2

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INTRODUCTION

This article describes an update that changes the interactive voice response (IVR) system in Microsoft Office Communications Server 2007 R2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
969822 Description of the update package for Office Communications Server 2007 R2, Conferencing Attendant: July 2009

MORE INFORMATION

The changes to the IVR system help make sure that a user can join the conference as quickly as possible and also provide a mechanism that lets users join a conference as for users who do not want to join the conference as an authenticated user.

This update contains the following changes to the IVR workflow:
  • After you apply this update, the IVR system will not prompt the user to join the conference as "Authenticated caller." Instead, users are prompted to provide telephone extension number or PIN only if users want to join the conference as a leader. If a user still wants to join as an authenticated caller even though the user is not a leader, the user can still enter an extension number or a PIN when the IVR system prompts the user to join as a leader.
  • After this update is applied, the IVR system checks whether a leader has joined the conference. When a user has provided the correct "Conference ID" information, the IVR system checks whether a leader has joined the conference. If there is a leader in the conference, the user is not asked for any other input before the user is transferred to the conference. If there is no leader in the conference, the IVR system prompts the user to join as a leader. In this case, if a user does not want to join the conference as a leader, the user can wait to be transferred to the conference without any further user input.
  • After you apply this update, you must enter a pass code to join as a leader.

    If the conference is scheduled and it requires a pass code, the IVR system asks the user for the "Conference ID" information and a pass code. If both inputs are successful, the IVR system checks whether a leader has joined the conference. If there is a leader in the conference, user is not asked for any other input before the user is transferred to the conference. If there is no leader in the conference, the IVR system prompts the user to join the conference as a leader. In this case, if a user does not want to join the conference as a leader, the user can wait to be transferred to the conference without any further user input.
  • After you apply this update, a keyboard shortcut is available to skip the step in which you enter the PIN.

    Users can fall into a loop during the step in which the user is prompted to enter an extension number or a PIN when the user tries to join as a leader or as an authenticated user. After you apply this update, if a user enters the extension number to join as a leader but does not know the PIN, users can press "*" to skip this step and then wait to join the conference. However, this only works in a conference in which the access level is set to Anonymous (Everyone can join). This does not work in a conference in which the access level is set to Open (Only people in the organization can join) or is set to Closed (Only people who are invited can join). Also, if a user who is trying to join as a leader enters an incorrect extension number or a PIN 3 times, the user is transferred to the conference as an anonymous user.
  • After this update is applied, an anonymous user is transferred to the conference when at least one authenticated user or one Enterprise user has joined the conference.

    Before this update is applied, if the leader of the meeting is not present for the conference, Microsoft Unified Communications clients who are in the conference do not receive notification that other Public Switched Telephone Network (PSTN) users were not transferred to the conference and are waiting. After this update is applied, PSTN users are transferred to the conference when at least one Enterprise/Authenticated caller has joined the conference through UC client or by using an extension number or a PIN.

Properties

Article ID: 972703 - Last Review: July 28, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
Keywords: 
kbqfe kbexpertiseinter kbsurveynew KB972703

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