An Office Communications Server 2007 R2 update server does not return the information for the updates that are installed on the update server

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Article ID: 972717 - View products that this article applies to.
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SYMPTOMS

You have an update server that is running Microsoft Office Communications Server 2007 R2. You perform an image update on a device that is hosted on the update server. . However, the response of the update server does not provide the information about the updates that are installed on the update server.

For example, you perform an image update on a Microsoft RoundTable device that is hosted on an Office Communications Server 2007 R2 update server. You perform a factory reset on the RoundTable device, and then you perform an image update. In this case, the following device request message is sent to the update server:

<Request>
<DeviceType>RoundTable</DeviceType>
<DeviceName>RTManageConfigFile</DeviceName>
<MacAddress>00-0D-3A-3D-64-2A</MacAddress>
<IP>172.24.40.61</IP>
<SerialNumber>78491-322-0004782-00709</SerialNumber>
<NumOfFiles>0</NumOfFiles>
<LocaleID>en-us</LocaleID>
<Vendor>Microsoft</Vendor>
<Model>RTD001</Model>
<CurrentTime>2009-03-14T00:40:50</CurrentTime>
<Revision>RevA</Revision>
</Request>
In response to the device request, the update server returns the following message:
<?xml version="1.0" ?> 
  <Response>
  <NumOfFiles>0</NumOfFiles> 
  <CurrentTime>2009-03-18T14:24:29</CurrentTime> 

CAUSE

This problem occurs because the device request to the update server does not include the module information.

RESOLUTION

To resolve this issue, apply the following update:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
971299 Description of the update package for Office Communications Server 2007 R2, Core Components: July 2009

MORE INFORMATION

In the example in the "Symptoms" section, you expect the device request message to resemble the following:

<Request>
<DeviceType>UCVideo</DeviceType>
<DeviceName>78491-322-0005673-00710</DeviceName>
<MacAddress>00-0D-3A-3D-64-E4</MacAddress>
<IP>172.24.42.60</IP>
<SerialNumber>78491-322-0005673-00710</SerialNumber>
<NumOfFiles>5</NumOfFiles>
<LocaleID>en-us</LocaleID>
<Vendor>Polycom</Vendor>
<Model>CX5000</Model>
<CurrentTime>2009-0722T19:10:55</CurrentTime>
<Revision>A</Revision>
<CurrentModule><FileName>\CPUEBOOT.BIN</FileName><FileVersion><Major>1</Major><Minor>1</Minor><Build>4037</Build><QFE>0</QFE><TimeStamp>2009-07-21T19:38:42</TimeStamp></FileVersion></CurrentModule>
<CurrentModule><FileName>\NK.BIN</FileName><FileVersion><Major>1</Major><Minor>0</Minor><Build>4041</Build><QFE>0</QFE><TimeStamp>2009-0717T23:10:24</TimeStamp></FileVersion></CurrentModule>
<CurrentModule><FileName>\RTCONFIG.XML</FileName><FileVersion><Major>0</Major><Minor>0</Minor><Build>0</Build><QFE>0</QFE><TimeStamp>2009-0721T23:03:58</TimeStamp></FileVersion></CurrentModule>
<CurrentModule><FileName>\NK.CAT</FileName><FileVersion><Major>0</Major><Minor>0</Minor><Build>0</Build><QFE>0</QFE><TimeStamp>2009-07-17T21:48:54</TimeStamp></FileVersion></CurrentModule>
<CurrentModule><FileName>\CPUEBOOT.CAT</FileName><FileVersion><Major>0</Major><Minor>0</Minor><Build>0</Build><QFE>0</QFE><TimeStamp>2009-07-17T21:48:44</TimeStamp></FileVersion></CurrentModule>
</Request>


After the update server receives this message, the update server should return the following message:
<?xml version="1.0" ?> 
- <Response>
  <NumOfFiles>3</NumOfFiles> 
  <CurrentTime>2009-03-18T14:21:47</CurrentTime> 
- <Update>
  <FileName>NK.bin</FileName> 
  <SignatureFileName>NK.cat</SignatureFileName> 
  <DescriptFile>NK_desc.xml</DescriptFile> 
  <BaseURL>http://dupdatesps.dupdate.rtmp.selfhost.corp.microsoft.com/sites/ucupdateserver/updates/roundtable/microsoft/rtd001/reva/en-us/nk/</BaseURL> 
  <ExternalBaseURL>https://dupdatesps.dupdate.rtmp.selfhost.corp.microsoft.com/sites/ucupdateserver/updates/roundtable/microsoft/rtd001/reva/en-us/nk/</ExternalBaseURL> 
  <TimeStamp>2009-03-17T19:58:48</TimeStamp> 
- <FileVersion>
  <Major>1</Major> 
  <Minor>0</Minor> 
  <Build>4006</Build> 
  <QFE>0</QFE> 
  </FileVersion>
  </Update>
- <Update>
  <FileName>RTConfig.xml</FileName> 
  <SignatureFileName /> 
  <DescriptFile /> 
  <BaseURL>http://dupdatesps.dupdate.rtmp.selfhost.corp.microsoft.com/sites/ucupdateserver/updates/roundtable/microsoft/rtd001/reva/en-us/config/</BaseURL> 
  <ExternalBaseURL>https://dupdatesps.dupdate.rtmp.selfhost.corp.microsoft.com/sites/ucupdateserver/updates/roundtable/microsoft/rtd001/reva/en-us/config/</ExternalBaseURL> 
  <TimeStamp>2009-03-17T19:58:49</TimeStamp> 
- <FileVersion>
  <Major>0</Major> 
  <Minor>0</Minor> 
  <Build>0</Build> 
  <QFE>0</QFE> 
  </FileVersion>
  </Update>
- <Update>
  <FileName>cpueboot.bin</FileName> 
<SignatureFileName>cpueboot.cat</SignatureFileName> 
  <DescriptFile>cpueboot_desc.xml</DescriptFile> 
  <BaseURL>http://dupdatesps.dupdate.rtmp.selfhost.corp.microsoft.com/sites/ucupdateserver/updates/roundtable/microsoft/rtd001/reva/en-us/cpueboot/</BaseURL> 
  <ExternalBaseURL>https://dupdatesps.dupdate.rtmp.selfhost.corp.microsoft.com/sites/ucupdateserver/updates/roundtable/microsoft/rtd001/reva/en-us/cpueboot/</ExternalBaseURL> 
  <TimeStamp>2009-03-17T19:58:33</TimeStamp> 
- <FileVersion>
  <Major>1</Major> 
  <Minor>0</Minor> 
  <Build>4006</Build> 
  <QFE>0</QFE> 
  </FileVersion>
  </Update>
  </Response>

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 972717 - Last Review: July 28, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
Keywords: 
kbsurveynew kbqfe kbexpertiseinter KB972717

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