Article ID: 972814 - View products that this article applies to.
Expand all | Collapse all

Problem description

The installation of the Google Apps Sync for Microsoft Outlook disables the ability of Outlook to search the Outlook data. When you install the sync plug-in for Outlook, the sync plug-in changes a registry key. This disables Windows Desktop Search from indexing and providing search functionality for all Outlook data, not just the Outlook data being synchronized from GMail. Because Outlook search relies on the indexing performed by Windows Desktop Search, Outlook search functions are broken.

Note Uninstalling the sync plug-in may not resolve the issue.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, change the registry key that was changed by the plug-in. To do this, follow these steps:
  1. Click
    Collapse this imageExpand this image
    Start button
    , type regedit in the Start Search box, and then press ENTER.
  2. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search
  3. Double-click the PreventIndexingOutlook registry entry.
  4. In the Value data box, type 0, and then click OK.
  5. On the File menu, click Exit.

More information

When you have the Outlook Connector installed, and then you install the Google Apps Sync plug-in, the next time Outlook is started, the following error message appears:
Some functionality will be disabled.


The Google Apps Sync plug-in changes a registry key that is used by the Outlook Connector. This results in you seeing this error message. If you encounter this error message, we recommend that you click Yes to enable functionality. The Outlook Connector will then continue to function correctly. The Outlook Connector will reset this registry key to the correct value.

Properties

Article ID: 972814 - Last Review: September 23, 2013 - Revision: 4.0
Applies to
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2007
Keywords: 
kbliferaftfixme kbexpertiseinter kbexpertisebeginner kbsurveynew kbfixme KB972814

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com