An additional scroll bar appears when you use Outlook 2003 to open a SQL Server 2008 Reporting Services report that is sent in MHTML format in an e-mail message

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Article ID: 972833 - View products that this article applies to.
Microsoft distributes Microsoft SQL Server 2008 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release.
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SYMPTOMS

Consider the following scenario:
  • You have a Microsoft SQL Server 2008 Reporting Services report that contains a single page. This page is long enough to have a scroll bar.
  • You configure the report server to use e-mail subscriptions.
  • You configure the report server to send a report in the MIME Encapsulated Aggregate HTML Documents (MHTML) Web archive format.
  • You use Microsoft Office Outlook 2003 to open the report that is sent in an e-mail message.
In this scenario, you find that the report contains two scroll bars.

Note This issue does not occur if you use Microsoft Office Outlook 2007 to open the report.

CAUSE

This issue occurs because Outlook 2003 uses the Windows Internet Explorer renderer to show the e-mail message. When the report server generates an MHTML report, some properties are set incorrectly. This causes an additional scroll bar to appear. Outlook 2007 uses the Microsoft Office Word renderer to show the e-mail message. Therefore, this issue does not occur in Outlook 2007.

RESOLUTION

The fix for this issue was first released in Cumulative Update 3 for SQL Server 2008 Service Pack 1. For more information about this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
971491 Cumulative update package 3 for SQL Server 2008 Service Pack 1
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release. Microsoft recommends that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
970365 The SQL Server 2008 builds that were released after SQL Server 2008 Service Pack 1 was released
Microsoft SQL Server 2008 hotfixes are created for specific SQL Server service packs. You must apply a SQL Server 2008 Service Pack 1 hotfix to an installation of SQL Server 2008 Service Pack 1. By default, any hotfix that is provided in a SQL Server service pack is included in the next SQL Server service pack.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the report rendering, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms345232.aspx


For more information about rendering reports in the Web archive (MHTML) format, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms153991.aspx

REFERENCES

For more information about the Incremental Servicing Model for SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:
935897 An Incremental Servicing Model is available from the SQL Server team to deliver hotfixes for reported problems
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 972833 - Last Review: July 24, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft SQL Server 2008 Reporting Services
Keywords: 
kbsurveynew kbfix kbqfe kbexpertiseadvanced KB972833

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