Article ID: 973297 - View products that this article applies to.
When you try to install the Microsoft LifeCam program, you receive one of the following error messages:
Error message 1
Error message 2
Setup cannot continue because you are not connected to the internet or the server is unavailable.
Setup cannot continue because there was an error downloading file. Please try again later.
LifeCam software installation requires connection to a specific Microsoft server on the Internet to obtain setup files. If your Internet connection is not working or is not set up correctly, you may receive one of these error messages.
Note Most LifeCam devices used on the latest operating systems do not require installation of LifeCam software.
To resolve this problem, follow the steps in this article in the order in which they are presented.
Note You must be logged on to your computer as an administrator or as a member of the Administrators group to successfully follow these steps.
Step 1: Verify Internet connectivityMake sure that you can successfully access other Web sites, such as www.msn.com
(http://www.bing.com). If you cannot access other Web sites, your Internet connection may not be working correctly, and you might want to contact your Internet service provider for help.
If you can visit other sites, go to step 2.
Step 2: Set Microsoft Internet Explorer as the default browser
Step 3: Adjust your Internet security levelTo adjust your security settings in Windows Internet Explorer, follow these steps:
Step 4: Update the Trusted Sites listTo add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list, follow these steps:
Step 5: Disable software accelerator programsDisable any software accelerator programs that may be running. Examples of these programs are file download accelerators and Internet speed accelerators.
If you do not have such programs installed, go to step 5.
Step 6: Temporarily disable firewall or antivirus programsWarning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
The software may have problems connecting to Internet servers if you are using antivirus software or a firewall program. For example, firewall products such as Zone Alarm, MacAfee Personal Firewall, Norton Internet Security, and Black Ice Defender may block access to the Internet by other individual programs.
To determine whether the problem is occurring because of antivirus or firewall software, temporarily disable the antivirus or firewall software. Icons for these programs may appear in the notification area in the lower-right corner of your screen. To disable the program, right-click the icon, and then click Disable or Exit. (For more help, contact the program vendor.)
Important Remember to turn on the software after you try to install the LifeCam software.
Step 7: Install the Microsoft .NET FrameworkIf the problem continues to occur, install the latest version of the .NET Framework. To this, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/netframework/aa569263.aspxClick Install it now, and then follow the instructions.
Step 8: Download and install the latest Windows Service Pack
Article ID: 973297 - Last Review: September 28, 2011 - Revision: 6.0
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