Article ID: 973442 - Last Review: October 7, 2011 - Revision: 2.0

An application that uses the WMV codec cannot play back content that is encoded in the MBR format

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SYMPTOMS

On a computer that is running Windows Vista or Windows XP with Windows Media Player 11, an application that uses the Windows Media Video (WMV) codec cannot play back content that is encoded in the Multiple Bit Rate (MBR) format.

This issue occurs if the content has protection from the Windows Media Digital Rights Management (WMDRM) and is encoded in the Multiple Bit Rate (MBR) format. When the MBR content is played back, only the sound is played. However, no image is displayed.

Note This issue also occurs in Windows Server 2008.
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CAUSE

This issue occurs because of an error in the WMV codec.
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RESOLUTION

Hotfix information

The following files are available for download from the Microsoft Download Center:
Hotfix for Windows Vista and Windows Server 2008, x86-based versions
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Download
Download the hotfix 973442 package now. (http://download.microsoft.com/download/3/7/6/37664033-0F98-4E92-92C5-D85EA2F1D6B1/Windows6.0-KB973442-v3-x86.msu)
Hotfix for Windows Vista and Windows Server 2008, x64-based versions
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Download
Download the hotfix 973442 package now. (http://download.microsoft.com/download/3/7/6/37664033-0F98-4E92-92C5-D85EA2F1D6B1/Windows6.0-KB973442-v3-x64.msu)
Hotfix for Windows XP, x86-based versions
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Download
Download the hotfix 973442 package now. (http://download.microsoft.com/download/0/0/1/001B5BC5-3987-403D-A962-9A20D4F8A650/WindowsMedia11-KB973442-x86-INTL.exe)
Release Date: August 12

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows XP
  • Windows Vista
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Notes
  • To install this hotfix on a computer that is running Windows Server 2008, you must install the Desktop experience feature on the computer.
  • To install this hotfix on a computer that is running Windows XP, you must install Windows Media Player 11 the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

You do not have to make any change to the registry.
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File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and Windows Server 2008
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File nameFile versionFile sizeDateTime
Wmvdecod.dll11.0.6000.65111,548,28827-Jul-200915:09x86
Wmvdecod.dll11.0.6001.71141,547,77627-Jul-200915:50x86
Wmvdecod.dll11.0.6002.221841,547,77627-Jul-200915:00x86
For all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wmvdecod.dll11.0.6000.65111,699,84027-Jul-200915:43x64
Wmvdecod.dll11.0.6001.71141,701,88827-Jul-200915:36x64
Wmvdecod.dll11.0.6002.221841,701,88827-Jul-200915:09x64
For all supported x86-based versions of Windows XP
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Wmvdecod.dll11.0.5721.52681,543,68014-Jul-200917:08x86
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the Windows Media Encoder (WME), visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx (http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx)
For more information about WMDRM, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/forpros/drm/default.mspx (http://www.microsoft.com/windows/windowsmedia/forpros/drm/default.mspx)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684   (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size17,870
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_1_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,923
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_2_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size17,870
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_2_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,761
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_3_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size17,870
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_3_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,923
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_4_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size17,855
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_4_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,761
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_5_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size17,870
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_5_for_kb973442~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,761
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client_0~31bf3856ad364e35~x86~~6.0.3.0.cat
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File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_client_0~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,406
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client_1~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size7,568
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_client_1~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,367
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client_2~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size7,568
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_client_2~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,364
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_client~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,995
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_server_0~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size7,568
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_server_0~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,405
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_server_1~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size7,568
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_server_1~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,364
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_server~31bf3856ad364e35~x86~~6.0.3.0.cat
File versionNot Applicable
File size7,568
Date (UTC)28-Jul-2009
Time (UTC)01:22
File namePackage_for_kb973442_server~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,713
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameX86_3af7675868ecc9c9bef832c75d65a0c5_31bf3856ad364e35_6.0.6001.22481_none_eddbcf866e759e0b.manifest
File versionNot Applicable
File size696
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameX86_89e286bf2731e7dea0c2d81495ee2278_31bf3856ad364e35_6.0.6002.22184_none_eccc7c160ec4d4cc.manifest
File versionNot Applicable
File size696
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameX86_979ec3550bc6391766d9a6c420bb6d4d_31bf3856ad364e35_6.0.6000.21093_none_7c078006ec49fb78.manifest
File versionNot Applicable
File size696
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameX86_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6000.21093_none_c0cf6ff6fc8da654.manifest
File versionNot Applicable
File size15,401
Date (UTC)27-Jul-2009
Time (UTC)18:18
File nameX86_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6001.22481_none_c2bea7b8f9adb28b.manifest
File versionNot Applicable
File size15,401
Date (UTC)27-Jul-2009
Time (UTC)17:38
File nameX86_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6002.22184_none_c4a81a7ef6d153b4.manifest
File versionNot Applicable
File size15,401
Date (UTC)27-Jul-2009
Time (UTC)16:36
Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_329ad2c7f2c5e097462860f357ad0987_31bf3856ad364e35_6.0.6000.21093_none_a2a3a2f50eac9f10.manifest
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File size1,040
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameAmd64_6fb0c08cb19dcbe7ef6829973fe8ff03_31bf3856ad364e35_6.0.6001.22481_none_1eee11f26f2603af.manifest
File versionNot Applicable
File size1,040
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameAmd64_b9a1099084dd53d28a86b9b10703c79b_31bf3856ad364e35_6.0.6002.22184_none_c7e34ae5d6e7a64b.manifest
File versionNot Applicable
File size1,040
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameAmd64_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6000.21093_none_1cee0b7ab4eb178a.manifest
File versionNot Applicable
File size15,431
Date (UTC)27-Jul-2009
Time (UTC)17:15
File nameAmd64_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6001.22481_none_1edd433cb20b23c1.manifest
File versionNot Applicable
File size15,431
Date (UTC)27-Jul-2009
Time (UTC)17:17
File nameAmd64_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6002.22184_none_20c6b602af2ec4ea.manifest
File versionNot Applicable
File size15,431
Date (UTC)27-Jul-2009
Time (UTC)16:41
File namePackage_1_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size28,684
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_1_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size2,149
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_2_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size28,684
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_2_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size1,985
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_3_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size28,669
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_3_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size2,478
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_4_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size28,684
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_4_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size2,314
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_5_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size28,645
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_5_for_kb973442~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size1,985
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client_0~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_client_0~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size1,414
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client_1~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_client_1~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size1,375
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client_2~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_client_2~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size1,540
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_client~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_client~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size2,007
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_server_0~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_server_0~31bf3856ad364e35~amd64~~6.0.3.0.mum
File versionNot Applicable
File size1,413
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_server_1~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,568
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_server_1~31bf3856ad364e35~amd64~~6.0.3.0.mum
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File size1,540
Date (UTC)28-Jul-2009
Time (UTC)01:15
File namePackage_for_kb973442_server~31bf3856ad364e35~amd64~~6.0.3.0.cat
File versionNot Applicable
File size7,583
Date (UTC)28-Jul-2009
Time (UTC)01:18
File namePackage_for_kb973442_server~31bf3856ad364e35~amd64~~6.0.3.0.mum
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File size1,723
Date (UTC)28-Jul-2009
Time (UTC)01:15
File nameX86_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6000.21093_none_c0cf6ff6fc8da654.manifest
File versionNot Applicable
File size15,401
Date (UTC)27-Jul-2009
Time (UTC)18:18
File nameX86_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6001.22481_none_c2bea7b8f9adb28b.manifest
File versionNot Applicable
File size15,401
Date (UTC)27-Jul-2009
Time (UTC)17:38
File nameX86_microsoft-windows-wmvdecod_31bf3856ad364e35_6.0.6002.22184_none_c4a81a7ef6d153b4.manifest
File versionNot Applicable
File size15,401
Date (UTC)27-Jul-2009
Time (UTC)16:36
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APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbsurveynew kbqfe KB973442
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