Article ID: 973457 - View products that this article applies to.
When you install or reinstall a Games for Windows, Microsoft Streets & Trips, or Microsoft MapPoint program, you are prompted to enter the product key. The product key is used during Microsoft software installation to "unlock" the product. If you do not enter the product key when you are prompted, the program may not start, or it may work only for a limited number of times.
This article describes where to find the product key. It also describes how to obtain a replacement product key if the product key is obscured or lost.
How to locate the product keyThe product key may appear in different places. This depends on how you obtained the product, such as on CD/DVD, by downloaded, by subscription, or the product came preinstalled on a computer that you purchased. To find the product key, check the following locations:
How to replace a damaged or lost product keyIf you cannot find your product key, you can obtain a replacement product key. To do this, contact Microsoft Customer Support Services:
Streets & Trips/MapPoint: (866) 834-8317When you contact Microsoft for a new product key, make sure that you have the following items available:
Games for Windows: (800) 537-8324
Note There may be a charge to obtain a new product key.
Article ID: 973457 - Last Review: September 28, 2011 - Revision: 5.0
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