A memory leak occurs when many content location requests are received by a site server that is running System Center Configuration Manager 2007 SP1

Article translations Article translations
Article ID: 973499 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • The management point role is installed on a site server that is running Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1).
  • Many content location requests are sent to the management point when the requests contain multiple locations.
In this scenario, the memory usage of the Microsoft Systems Management Server (SMS) Agent Host service (Ccmexec.exe) keeps increasing.

CAUSE

The issue occurs because memory is leaked when a management point handles content location requests that contain multiple locations.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running System Center Configuration Manager 2007 Service Pack 1 (SP1) with the management point role installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of System Center Configuration Manager 2007

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locationmgr.dll4.0.6221.1184186,71201-Dec-200801:55x86
Mp.msiNot Applicable9,237,50401-Dec-200801:55Not Applicable

WORKAROUND

To work around this problem, restart the SMS Agent Host service (Ccmexec.exe).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

REFERENCES

For more information about the content location request, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb632366.aspx

Properties

Article ID: 973499 - Last Review: November 10, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB973499

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com