Internet Explorer 8 is slow to load a Web page that contains the BASE tag

Article translations Article translations
Article ID: 973536 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You have a Web page that uses the BASE tag to specify the base URL of the Web page. The base URL is used to resolve the relative links and references. However, if users access this Web page by using Windows Internet Explorer 8, you find that the "Page Loading Time" value increases exponentially.

If you use tools such as Network Monitor to monitor the network trace when this issue occurs, you notice that Internet Explorer 8 does not send the request to the URL that is specified in the BASE tag. Instead, Internet Explorer 8 sends many requests to the URL of the Web page. For example, assume that the URL of the Web page is http://webserver/test1/test2, and the URL that is specified in the BASE tag is http://webserver/test1. In this example, Internet Explorer is expected to send a request to http://webserver/test1 to load the resources. However, Internet Explorer 8 sends many requests to http://webserver/test1/test2 instead. Additionally, Internet Explorer 8 opens many parallel HTTP connections to the Web server.

Note After a while, Internet Explorer 8 recovers from this issue and sends the request to the correct URL. Therefore, the page is eventually loaded and rendered. However, this problem creates unnecessary server requests, and it consumes lots of resources on the server and on client computers.

RESOLUTION

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.com
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx

Note This update was first included in security update 978207 (MS10-002). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978207 MS10-002: Cumulative security update for Internet Explorer

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Internet Explorer 8 installed on a computer that is running one of the following operating systems:
  • Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3)
  • Windows Server 2003 Service Pack 2 (SP2)
  • Windows Vista
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the P1es in this package, you do not have to make any changes to the registry.

File information

The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Internet Explorer 8 for Windows XP SP2 or for Windows SP3
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Ieframe.dll8.0.6001.2290411,069,44029-Jul-200906:18x86SP3
Mshtml.dll8.0.6001.229045,938,68829-Jul-200906:18x86SP3
For all supported x86-based versions of Internet Explorer 8 for Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Ieframe.dll8.0.6001.2290411,069,44029-Jul-200905:40x86SP2
Mshtml.dll8.0.6001.229045,938,68829-Jul-200905:40x86SP2
For all supported x86-based versions of Internet Explorer 8 for Windows Vista or for Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll8.0.6001.229045,938,68825-Jul-200915:39x86
Mshtml.tlb8.0.6001.229041,638,91225-Jul-200914:05Not Applicable
Ieframe.dll8.0.6001.2290411,069,44025-Jul-200915:38x86
Ieui.dll8.0.6001.22904164,35225-Jul-200915:38x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the BASE tag, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms535191(VS.85).aspx
For more information about how to capture network traffic by using Network Monitor, click the following article number to view the article in the Microsoft Knowledge Base:
148942 How to capture network traffic with Network Monitor

Properties

Article ID: 973536 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows Internet Explorer 8
Keywords: 
kbexpertiseinter kbsurveynew kbqfe atdownload KB973536

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com