Internet Explorer 6 crashes intermittently on a computer that is running Windows XP

Article translations Article translations
Article ID: 973537 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you visit certain Web sites by using Windows Internet Explorer 6 on a computer that is running Windows XP, Internet Explorer 6 crashes intermittently. When this issue occurs, you receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

RESOLUTION

Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft Web site:
http://update.microsoft.com
For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx
Note This update was first included in security update 974455 (MS09-054). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
974455 MS09-054: Cumulative Security Update for Internet Explorer

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Internet Explorer 6 installed on a computer that is running Windows XP Service Pack 3 (SP3).

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the P1es in this package, you do not have to make any changes to the registry.

File information

The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Internet Explorer 6 for Windows XP SP3
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Mshtml.dll6.0.2900.58533,069,95227-Jul-200921:32x86SP3
Shdocvw.dll6.0.2900.58531,509,88827-Jul-200921:32x86SP3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 973537 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Internet Explorer 6.0
Keywords: 
kbexpertiseinter kbsurveynew kbqfe atdownload KB973537

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com