Performance is significantly reduced when you copy or write small files from a computer that is running Windows Vista or Windows Server 2008 into a shared folder that is hosted on a computer that is running Windows Vista or Windows Server 2008

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Article ID: 973554 - View products that this article applies to.
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SYMPTOMS

From a computer that is running Windows Vista or Windows Server 2008, you copy or write some small files into a shared folder that is hosted on a computer that is running Windows Vista or Windows Server 2008. In this situation, the writing performance is significantly reduced.

You find that there is a performance reduction when you compare this writing performance to the performance of the following operations:
  • Copying or writing files from a computer that is running Windows Server 2003 into a shared folder that is hosted on a computer that is running Windows Server 2003.
  • Copying or writing files from a network file system (NFS) client to an NFS server.
Additionally, you may find that the Server Message Block (SMB) 2.0 protocol is being used to copy or write files.

CAUSE

The SMB 2.0 protocol calls a function to set file information before it performs a network write action. In Windows Vista and in Windows Server 2008, this function is called when a specific amount of data must be written. This amount of data is a multiple of the volume cluster size of the shared folder. By default, the volume cluster size of the shared folder is set to 1 byte. This small size causes the function to be called more frequently. Therefore, excessive function calls reduce the writing performance significantly.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for computers that are running Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
For all supported x86-based versions of Windows Vista SP1 or of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.0.6001.2246979,36013-Jul-200909:22x86
For all supported x86-based versions of Windows Vista SP2 or of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.0.6002.2217179,36013-Jul-200909:11x86
For all supported x64-based versions of Windows Vista SP1 or of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.0.6001.22469105,98413-Jul-200909:42x64
For all supported x64-based versions of Windows Vista SP2 or of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.0.6002.22171105,98413-Jul-200909:23x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.0.6001.22469262,14413-Jul-200910:38IA-64
For all supported Itanium-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.0.6002.22171262,65613-Jul-200909:13IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

WORKAROUND

To work around this problem, trigger an information query before you perform any network write actions. To do this, open the shared folder in Windows Explorer or open a command prompt, type the following command, and then press ENTER:
\\server\share
Note When you run this command, replace the server placeholder with the name of the server, and replace the share placeholder with the name of the shared folder.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 973554 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB973554

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