Article ID: 973558 - View products that this article applies to.
On a computer that is running Windows Vista or Windows Vista with Service Pack 1, you try to perform a system backup operation. However, the backup process fails immediately after it starts, and you receive the following error message:
The backup process fails when the shadow copy creation is in progress. If you change the backup configuration, the same issue occurs.
Catastrophic failure (0x8000FFFF)
This problem occurs because the backup process detects that system drive is dirty.
Windows Vista Backup always includes the system drive as part of backup. If the system drive is dirty, the backup process skips the system drive, and no snapshot of the system drive is created. Therefore, the backup cannot locate a snapshot of the system drive later, and the error occurs.
To resolve this problem, run the disk check (Chkdsk.exe) to repair the errors on the system drive. To do this, use one of the following methods.
Method 1: Run the disk check from Windows Explorer
Method 2: Run the disk check at the command prompt
Article ID: 973558 - Last Review: July 17, 2009 - Revision: 1.0
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