Services that are running under the Network Service account cannot access the \?? namespace after security update MS09-012 (956572) is installed

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Article ID: 973573 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install security update MS09-012 (956572) on a computer that is running Windows Server 2003.
  • You have a service that runs under the Network Service account and that accesses the \?? namespace.
In this scenario, the service cannot access objects under the \?? namespace, and you receive an "Access denied" error message.

For example, you may encounter one of the following issues when you install security update MS09-012 on a computer that has the SQL server service installed.
  • Issue 1

    You cannot create a database that has the FileStream feature enabled, and you receive an "Access denied" error.
  • Issue 2

    You cannot open an existing database that has the FileStream feature enabled, and you receive the following error message:
    Database <database_name> cannot be opened due to inaccessible files or insufficient memory or disk space
When Issue 1 or Issue 2 occurs, the SQL server error log contains information that resembles the following:
FCB::Startup () failed: Could not open file <file name> for file number 65537. OS error: 0x80070005(Access is denied.).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Services.exe5.2.3790.4550112,64013-Jul-200912:59x86
For all supported x64-based versions of Windows Server 2003 SP2 and of Windows XP SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Services.exe5.2.3790.4550227,84014-Jul-200903:57x64
For all supported Itanium-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Services.exe5.2.3790.4550313,34414-Jul-200903:57IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
956572 MS09-012: Description of the security update for Windows Service Isolation: April 2009
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 973573 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB973573

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