Article ID: 973649 - View products that this article applies to.
You upgrade a computer from Windows Vista to Windows 7. The computer had a standard or multifunction printer installed that supports bidirectional printing installed. However, after the upgrade you notice the Enable bidirectional support option is disabled even though this option was enabled before the upgrade.
Additionally, you may receive an error message that resembles the following when you try to print:
Cannot communicate with the printer. Enable bidirectional support on in the printer's Properties dialog box.
This issue occurs because the language monitor and the bidirectional support settings are not migrated for some devices when you upgrade to Windows 7.
To resolve this issue, use one or more of the following methods.
Method 1: Enable bidirectional support (Recommended)To enable bidirectional support in Windows 7, first restart the computer, and then follow these steps:
Method 2: Uninstall and then reinstall the drivers for your deviceIf method 1 does not resolve the issue, you will have to uninstall the drivers for your device and then install the latest drivers. To do this, use one of the following methods:
Note You can install the drivers that were included with the hardware device. However, we recommend that you visit the manufacturer’s Web site to download and install the latest version of the drivers for your hardware.