When you start the Removable Storage service on a Windows Server 2003-based computer that has an MPIO storage device, the service crashes

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Article ID: 973680 - View products that this article applies to.
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SYMPTOMS

You use a Multipath I/O (MPIO) storage device on a computer that is running Windows Server 2003. You start the Removable Storage service on the computer. Then, the service crashes. Therefore, you cannot back up data to the storage device.

CAUSE

This problem occurs because the Removable Storage service cannot handle a special string in the MPIO device. Therefore, a stack overflow occurs.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows Server 2003 Service Pack 2 installed to apply this hotfix.

For more information about how to install the Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 file information note
  • In addition to the files that are listed in these tables, this software update also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntmssvc.dll5.2.3790.4610465,40829-Oct-200911:25x86
For all supported x64-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntmssvc.dll5.2.3790.4610794,11228-Oct-200920:39x64
For all supported Itanium-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntmssvc.dll5.2.3790.46101,378,30428-Oct-200920:37IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Multipath I/O, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc725907.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 973680 - Last Review: January 4, 2010 - Revision: 1.1
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbexpertiseinter kbautohotfix kbsurveynew kbqfe kbhotfixserver KB973680

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