This update fixes several issues that occur when you concurrently use Duet for Microsoft Office and SAP 1.5 on a computer that has 2007 Microsoft Office system installed.
Outlook 2007 stops responding when it processes a control message.
Outlook 2007 stops responding when it processes a control message the first time after an Outlook profile is created.
Outlook 2007 crashes when it processes more than 100 control messages that have a specified folder path.
Note For all installations, run the Setup.exe file or the SetupPatch.exe file. Directly running the .msp files may skip important configuration steps that are included in the setup packages.
If Duet 1.5 Service Pack 2 (SP2) (1.8.5021.0) or an earlier version is already installed on the computer, follow these steps. Otherwise, move to "2. Fresh client installation."
Starting with the Duet 1.5 SP2 HF1 update, the metadata cache on the client is no longer encrypted. To make this transition, any existing cached metadata has to be deleted before installation. You can do this by running the Client Repair tool with the /RemoveCache option:
At a command prompt, visit the Framework directory and then follow these steps:
Confirm that the Microsoft.OBA.Tools.ClientRepair.exe tool is included in the folder C:\Program Files\Microsoft Information Bridge\1.8\Framework\
Visit C:\Program Files\Microsoft Information Bridge\1.8\Framework\
Type the following command, and then press ENTER:
Microsoft.OBA.Tools.ClientRepair.exe /RemoveCache
Continue with the following steps for a fresh client installation and install any updates that are not already installed.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have one of the following installed to apply this update:
Duet for Microsoft Office and SAP 1.5 SP2
Duet for Microsoft Office and SAP 1.5 SP2 with the June 2009 hotfix package
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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