Error message in Microsoft Office 2010: "Office has detected a problem with this file"

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Article ID: 973736 - View products that this article applies to.
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Applies to: Microsoft Office 2010

SYMPTOMS

You perform one of the following actions in a Microsoft Office 2010 application:
  • Open an embedded object
  • Perform a mail merge
  • Open a file from a viewer
In this situation, you receive the following error message:
Office has detected a problem with this file. To help protect your computer this file cannot be opened.

CAUSE

This problem occurs because Office File Validation detects a problem with the file that may pose a security risk. You receive the error message for a malicious file or for a damaged file.

WORKAROUND

To work around this problem, move the file to a trusted location.

Note If you still experience this problem, contact your system administrator.

MORE INFORMATION

Office File Validation is a feature that performs security checks on files. If Office File Validation detects a problem with a file, the file cannot be opened.

A trusted location is a folder on your computer or on a network. Any file that you put in a trusted location can be opened without being checked by the Trust Center. Additionally, the file is not opened in Protected View.

Files from the Internet and from other potentially unsafe locations may contain viruses, worms, or other kinds of malware. These agents may harm your computer. To help protect your computer, Office 2010 opens files from these potentially unsafe locations in Protected View. By using Protected View, you can read a file and inspect its contents. Additionally, you can reduce the risks that are associated with the actions that are mentioned in the “Symptoms” section.

For more information about trusted locations, visit the following Microsoft Web site:
Add, remove, or modify a trusted location for your files
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 973736 - Last Review: August 26, 2011 - Revision: 3.2
APPLIES TO
  • Microsoft Office Professional 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
Keywords: 
kbexpertiseinter kbsurveynew kbprb KB973736

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