Group Policy Preferences stops responding when you try to configure the printer item for printers that use third-party drivers on a Windows Vista or Windows Server 2008-based computer

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Article ID: 973772 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista or Windows Server 2008-based computer, you configure the printer item in Group Policy Preferences. When you try to configure the printer item for printers that use third-party drivers, Group Policy Preferences stops responding (hangs).

When this problem occurs, you cannot perform other operations and you cannot log off the computer.

CAUSE

This problem occurs because a hidden dialog box is opened when you try to configure the printer item for printers that use third-party drivers in Group Policy Preferences.

RESOLUTION

To resolve this problem, apply the following two hotfixes:
  • Hotfix 973772 that is described in this Knowledge Base article.
  • Hotfix 974266 that is described in the following Knowledge Base article:
    974266 Group Policy Preferences Client-Side Extension Hotfix Rollup

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix to a computer that is running Windows Vista, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winspool.drv6.0.6001.22474258,04817-Jul-200914:29Not Applicable
Winspool.drv6.0.6002.22179258,04817-Jul-200914:18Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winspool.drv6.0.6001.22474342,01617-Jul-200914:40Not Applicable
Winspool.drv6.0.6002.22179342,01617-Jul-200914:09Not Applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winspool.drv6.0.6001.22474659,45617-Jul-200914:38Not Applicable
Winspool.drv6.0.6002.22179659,96817-Jul-200914:05Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Group Policy Preferences, visit the following Microsoft Web sites:
http://www.microsoft.com/downloads/details.aspx?FamilyID=42e30e3f-6f01-4610-9d6e-f6e0fb7a0790&DisplayLang=en
http://technet.microsoft.com/en-us/library/cc731892(WS.10).aspx

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb973772_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,690
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameX86_32e8aac7aec85377f1e80fd7625c272a_31bf3856ad364e35_6.0.6001.22474_none_d86d718bd0f6c9c9.manifest
File versionNot Applicable
File size711
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameX86_cc26d5c069f3192c1c70e399375d3a16_31bf3856ad364e35_6.0.6002.22179_none_646f2d6b4891a912.manifest
File versionNot Applicable
File size711
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.0.6001.22474_none_936fea50320090b8.manifest
File versionNot Applicable
File size9,634
Date (UTC)17-Jul-2009
Time (UTC)16:07
PlatformNot Applicable
File nameX86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.0.6002.22179_none_955b5daa2f22648f.manifest
File versionNot Applicable
File size9,634
Date (UTC)17-Jul-2009
Time (UTC)15:38
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_425cb0c005134b6849f7cec70fbbef63_31bf3856ad364e35_6.0.6002.22179_none_c5e0988bb7e22f9a.manifest
File versionNot Applicable
File size1,070
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameAmd64_b0c05f359430f2611842be51aed0148f_31bf3856ad364e35_6.0.6001.22474_none_4492f09bf753178d.manifest
File versionNot Applicable
File size715
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameAmd64_fcfa11aa73fbf06f103cd7a639c1b51b_31bf3856ad364e35_6.0.6001.22474_none_40924a8833f997fe.manifest
File versionNot Applicable
File size1,070
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.0.6001.22474_none_ef8e85d3ea5e01ee.manifest
File versionNot Applicable
File size9,678
Date (UTC)17-Jul-2009
Time (UTC)16:15
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.0.6002.22179_none_f179f92de77fd5c5.manifest
File versionNot Applicable
File size9,678
Date (UTC)17-Jul-2009
Time (UTC)17:32
PlatformNot Applicable
File namePackage_for_kb973772_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,702
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_03db748444a1a8db38d0d04c2a0e95b1_31bf3856ad364e35_6.0.6001.22474_none_0f914274e7bafd9f.manifest
File versionNot Applicable
File size1,068
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameIa64_c476f43c380f82816757e44df0fa0e62_31bf3856ad364e35_6.0.6002.22179_none_43cf821a62c46e5e.manifest
File versionNot Applicable
File size1,068
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameIa64_e82c102d86ce99b8199b9c81e48ddae6_31bf3856ad364e35_6.0.6001.22474_none_baac3b9f2fdc0a19.manifest
File versionNot Applicable
File size713
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameIa64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.0.6001.22474_none_93718e4631fe99b4.manifest
File versionNot Applicable
File size9,656
Date (UTC)17-Jul-2009
Time (UTC)16:01
PlatformNot Applicable
File nameIa64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.0.6002.22179_none_955d01a02f206d8b.manifest
File versionNot Applicable
File size9,656
Date (UTC)17-Jul-2009
Time (UTC)15:12
PlatformNot Applicable
File namePackage_for_kb973772_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,533
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,718
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File namePackage_for_kb973772_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)18-Jul-2009
Time (UTC)07:17
PlatformNot Applicable
File nameWinspool.drv
File version6.0.6001.22474
File size659,456
Date (UTC)17-Jul-2009
Time (UTC)14:38
PlatformNot Applicable
File nameWinspool.drv
File version6.0.6002.22179
File size659,968
Date (UTC)17-Jul-2009
Time (UTC)14:05
PlatformNot Applicable

Properties

Article ID: 973772 - Last Review: September 15, 2009 - Revision: 2.1
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB973772

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