Properties contain invalid characters when an application that uses the Cdosys.dll module sets these properties to DBCS characters on a computer that is running Windows Server 2008

Article translations Article translations
Article ID: 973843 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You have an application that uses the Collaboration Data Objects (CDO) for Windows (Cdosys.dll) to generate an e-mail message on a computer that is running Windows Server 2008.
  • The application sets one or more properties to double-byte character set (DBCS) characters. For example, you set the From property to Korean characters.
In this scenario, the values of these properties appear as question marks.

CAUSE

This problem occurs because the application uses the DetectInputCodepage function. The following table shows the return values together with the corresponding meaning for this function.
Collapse this tableExpand this table
Return valuesDescription
S_OK Success.
S_FALSE The method cannot determine the code page of the input stream.
E_FAIL An error occurred.
When the S_FALSE value is returned, the function cannot detect the code page. In the scenario that is mentioned in the “Symptoms” section, the S_FALSE value is returned. However, the default code page (65001) is incorrectly used to process the DBCS characters, and they appear as question marks.”

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

You do not have to make any change to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista file information note
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.0.6001.22475738,30418-Jul-200911:52x86
Inetres.dll6.0.6001.2247584,48018-Jul-200909:51x86
Inetcomm.dll6.0.6002.22180738,81618-Jul-200911:45x86
Inetres.dll6.0.6002.2218084,48018-Jul-200909:35x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.0.6001.22475974,84818-Jul-200912:22x64
Inetres.dll6.0.6001.2247584,48018-Jul-200910:21x64
Inetcomm.dll6.0.6002.22180974,84818-Jul-200911:44x64
Inetres.dll6.0.6002.2218084,48018-Jul-200909:54x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.0.6001.224752,330,11218-Jul-200911:50IA-64
Inetres.dll6.0.6001.2247584,48018-Jul-200910:00IA-64
Inetcomm.dll6.0.6002.221802,330,11218-Jul-200911:39IA-64
Inetres.dll6.0.6002.2218084,48018-Jul-200909:50IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File namePackage_for_kb973843_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,712
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameX86_54a58f63e3be8f9126ab844eaf03ccae_31bf3856ad364e35_6.0.6001.22475_none_32b0881b3b1b38a5.manifest
File versionNot Applicable
File size701
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameX86_7f5a47d702eeb5653b61a3f85a7f5c84_31bf3856ad364e35_6.0.6002.22180_none_e80bd3929dd2fc6a.manifest
File versionNot Applicable
File size701
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.0.6001.22475_none_79f41ee571de7df2.manifest
File versionNot Applicable
File size148,164
Date (UTC)18-Jul-2009
Time (UTC)22:25
PlatformNot Applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.0.6002.22180_none_7bcabf6f6f117054.manifest
File versionNot Applicable
File size148,164
Date (UTC)18-Jul-2009
Time (UTC)22:01
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_011b3e272cd420875173bf6646afb4fe_31bf3856ad364e35_6.0.6001.22475_none_2d245d72aa3aac59.manifest
File versionNot Applicable
File size1,050
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameAmd64_0e689a338a57cc8a13d49f6eddccb700_31bf3856ad364e35_6.0.6002.22180_none_7b7603893cdc8742.manifest
File versionNot Applicable
File size1,050
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameAmd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.0.6001.22475_none_d612ba692a3bef28.manifest
File versionNot Applicable
File size148,224
Date (UTC)18-Jul-2009
Time (UTC)22:34
PlatformNot Applicable
File nameAmd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.0.6002.22180_none_d7e95af3276ee18a.manifest
File versionNot Applicable
File size148,224
Date (UTC)18-Jul-2009
Time (UTC)21:58
PlatformNot Applicable
File namePackage_for_kb973843_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,540
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,722
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,540
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_7b1817fda8cb1ebd68d279cebfee700d_31bf3856ad364e35_6.0.6001.22475_none_9224df1b10fd1ecf.manifest
File versionNot Applicable
File size1,048
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameIa64_8c9457e2e42c36f8fe38c6fb8b7edf2b_31bf3856ad364e35_6.0.6002.22180_none_6cab8ab606decec5.manifest
File versionNot Applicable
File size1,048
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File nameIa64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.0.6001.22475_none_79f5c2db71dc86ee.manifest
File versionNot Applicable
File size148,194
Date (UTC)18-Jul-2009
Time (UTC)22:14
PlatformNot Applicable
File nameIa64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.0.6002.22180_none_7bcc63656f0f7950.manifest
File versionNot Applicable
File size148,194
Date (UTC)18-Jul-2009
Time (UTC)21:52
PlatformNot Applicable
File namePackage_for_kb973843_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,370
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable
File namePackage_for_kb973843_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,716
Date (UTC)20-Jul-2009
Time (UTC)14:28
PlatformNot Applicable

Properties

Article ID: 973843 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB973843

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com