Article ID: 973883 - Last Review: December 6, 2011 - Revision: 3.0

Error message 80153016 when you try to buy content from the Xbox LIVE Marketplace: "The offer you are attempting to purchase has changed since you retrieved Marketplace information"

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

On This Page

Expand all | Collapse all

SYMPTOMS

When you try to buy content from the Xbox LIVE Marketplace, you receive the following error message:
The offer you are attempting to purchase has changed since you retrieved Marketplace information.
80153016
Back to the top

CAUSE

This error occurs because the offer for the content that you are trying to buy has changed since you retrieved the Marketplace information.
Back to the top

THINGS TO TRY

To update the offer, try the following methods.
Back to the top

Clear your console cache, and then restart your Xbox 360 console

  1. Clear your console cache. For more information about how to clear your cache, click the following article number to view the article in the Microsoft Knowledge Base:
    971755  (http://support.microsoft.com/kb/971755/ ) How to clear the Xbox 360 console cache
  2. Restart your Xbox 360 console.
  3. Sign in to Xbox LIVE, and then again try to buy the item.
Back to the top

Delete your Marketplace system data

  1. Clear your console cache. For more information about how to clear your cache, click the following article number to view the article in the Microsoft Knowledge Base:
    971755  (http://support.microsoft.com/kb/971755/ ) How to clear the Xbox 360 console cache
  2. Delete the Marketplace system data. To do this, follow these steps:
    1. Go to the Settings hub and select System. 
    2. Select Memory, then select your primary storage device.
    3. Select System Items.
    4. Select Marketplace System Data.
    5. Select Delete.
  3. Restart your Xbox 360 console.
  4. Sign in to Xbox LIVE, and then again try to buy the item.
Back to the top
APPLIES TO
  • Xbox LIVE
  • Xbox
Back to the top
Keywords: 
kbxbox360americasportal kbxbox360pacrimportal kbxbox360japanportal kbxbox360europeportal kbxboxlivefeatures kbxboxts kbxboxamericasportal kbexpertisebeginner kberrmsg kbtshoot kbsurveynew kbpubtypekc kbinfo KB973883
Back to the top