When you try to purchase content or redeem a prepaid code on Xbox LIVE, you receive error message 80153022, "Can't retrieve information from Xbox LIVE"

When you try to purchase content or to redeem a prepaid code on Xbox LIVE, you receive the following error message:

This problem may occur for one of the following reasons:

• There is a temporary issue with the Xbox LIVE service that is preventing the purchase.
• You are using a prepaid code that cannot be redeemed for your region.
• There is a problem with the item that you are trying to purchase.

Check the Xbox LIVE service status

To determine whether there is an Xbox LIVE issue that is preventing the purchase, visit www. xbox.com/support (http://www.xbox.com/support) and view the service status. Any notices about Marketplace or Billing may be related to this issue. If there is a service notification, wait, and then try again when the notification is no longer displayed.

If you are using a prepaid code, check where it was purchased

Some prepaid codes cannot be redeemed outside the country where they were purchased. Some tokens, especially those that are purchased online, are set to be sold and work only in the United States. If your account is in a different country, you might receive this error.

The item may have to be changed on the Xbox LIVE service

If you continue to receive this error, there are no service issues, and you are using a prepaid code for your country, contact Xbox Support for more help. For contact information, visit the following Web site: