Article ID: 974030 - Last Review: December 8, 2009 - Revision: 1.0

The computer stops responding when you access some shared files from a computer that is running Windows Server 2008 or Windows Vista

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SYMPTOMS

When you access some shared files from a computer that is running Windows Server 2008 or Windows Vista, the computer stops responding under a heavy stress situation. Additionally, the computer does not recover until you force the computer to restart.

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CAUSE

This issue occurs because of a deadlock between the memory manager and the Redirected Drive Buffering SubSystem (Rdbss.sys) driver.

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RESOLUTION

This hotfix is included in the hotfix of the Knowledge Base (KB) article 976674. Follow the steps in the KB article 976674 to resolve this issue.

976674 (http://support.microsoft.com/kb/976674/ ) The computer stops responding when you access some shared files from a computer that is running Windows Server 2008 or Windows Vista

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