Article ID: 974061 - View products that this article applies to.
When you try to install a Windows Live program (for example, Windows Live Messenger or Windows Live Family Safety), the Windows Live Essentials installation fails, and you receive the following error code:
This issue occurs because a previous installation puts the computer in a state where a restart is pending.
To resolve this issue, restart the computer, and then reinstall Windows Live Essentials. To do this, follow these steps: