Article ID: 974271 - View products that this article applies to.
When you try to install Exchange Server 2007 Service Pack 2 (SP2) on a server that is running Windows Small Business Server 2008, the installation process does not start, and you receive the following error message:
This problem occurs because the Exchange Best Practice Analyzer prevents Exchange Server 2007 SP2 from being installed on the server.
You must update your Windows Small Business Server 2008 settings both before and after you install Exchange Server 2007 Service Pack 2 (SP2). Before installing SP2 for Exchange Server 2007, read the detailed information at http://go.microsoft.com/fwlink/?LinkId=155135.
To resolve this problem, you can follow the link that is in the error message to manually install Exchange Server 2007 SP2. However, we have created the Microsoft Exchange Server 2007 SP2 Installation Tool for Windows Small Business Server 2008 in order to make the installation process easier.
How to obtain this toolThe following file is available for download from the Microsoft Download Center:
Download the tool package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Known issues of this tool
Issue 1If you previously customized the Secure Sockets Layer (SSL) setting for the default Web site in Internet Information Services (IIS), the SSL setting is reset to the default setting when you run this tool. You must manually restore the customized SSL setting for the default Web site after you run this tool.
Issue 2If Microsoft Windows SharePoint Service 3.0 Service Pack 1 (SP1) is removed before you run this tool, the Restoring the default settings for the SBS Web services task fails in the Finishing installation phase of the tool. However, you can safely ignore the failure of this task.
How to use this tool to install Exchange Server 2007 SP2Important
Tasks that this tool performsThis tool performs the following tasks in the following sequence:
TroubleshootingYou may encounter the following two problems when you try to use this tool.
You receive the following error message during the installation process for Exchange Server 2007 SP2:
The installation of Service Pack 2 for Microsoft Exchange 2007 did not succeed. Because of this, Windows Small Business Server 2008 might not function correctly.
For details about what caused this issue, check the log file at C:\ExchangeSetupLogs.
To work around this problem, follow these steps:
For a complete list of Microsoft Customer Service and Support telephone numbers, visit the following Microsoft Web site:
You receive the following error message in the Finishing installation phase of the tool:
Additionally, the server may not work correctly. The error message indicates that one of the final Setup tasks fails after Exchange Server 2007 SP2 is installed.
You successfully installed Service Pack 2 for Microsoft Exchange Server 2007. However, one or more errors occurred.
To resolve this problem, see the "Known issues that may occur after Exchange Server 2007 SP2 is installed" section in Microsoft Knowledge Base (KB) article 973862.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
973862If the Enabling Microsoft Forefront Security for Exchange task fails in the Finishing installation phase of the tool, you have to manually enable Forefront Security for Exchange Server. To do this, follow these steps:
(http://support.microsoft.com/kb/973862/ )You cannot install Exchange Server 2007 Service Pack 2 on a Windows Small Business Server 2008-based computer