Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you use Visual Studio Team System Web Access 2008 to connect to Visual Studio 2008 Team Foundation Server: "Unable to create workitemstore see exceptions for more details."
Article ID: 974402 - View products that this article applies to.
Consider the following scenario:
Unable to create workitemstore see exceptions for more details.
After you receive the error message, the Team System Web Access interface functions incorrectly. Then, additional user requests are redirected to the logon page, and you receive the same error message. This behavior continues to occur until the worker process for Team System Web Access is recycled. Additionally, the Application log on the application tier computer contains a warning event that resembles the following:
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Computer: <Computer name>
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: <Date> <Time>
Event time (UTC): <Date> <Time>
Event ID: 657f24beb9c7499c9a06e7f1c662638c
Event sequence: 55269
Event occurrence: 4
Event detail code: 0
This problem occurs because the TFS client object model cannot release old object instances from memory when the model is heavily used by Team System Web Access. Therefore, the model accumulates memory and then crashes.
Hotfix informationA supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
To download this hotfix from the Microsoft Developer Network (MSDN) Code Gallery, visit the following MSDN Web site:
PrerequisitesYou must have Visual Studio 2008 TFS SP1 and the Team System Web Access 2008 SP1 Power Tool installed to apply this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix if no instance of Visual Studio is being used.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
To work around this problem, use one of the following methods.
Use multiple Team System Web Access sites to balance the workload.
Restart the TSWAPool application pool in Internet Information Services (IIS) manager frequently.
Clear the Team System Web Access cache folder periodically. By default, the cache folder is located in the following installation folder:
%Microsoft Visual Studio 2008 Team System Web Access%\Cache\Tswa
For more information about how to run a command to automatically run the methods that are mentioned in this section, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/968552/ )Team System Web Access 2008 S968552 exception - Unable to create workitemstore
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To download the latest version of the Team System Web Access 2008 Power Tool that contains the hotfix, visit the following Microsoft Download Link Center Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=3ECD00BA-972B-4120-A8D5-3D38311893DE&displaylang=enNote You must uninstall any existing installation of the Power Tool before you install the latest version of the Power Tool.
For more information about the Team System Web Access 2008 SP1 scalability update, view the following Microsoft Blog article:
http://blogs.msdn.com/hakane/archive/2009/12/07/team-system-web-access-2008-sp1-scalability-update.aspxFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 974402 - Last Review: October 7, 2011 - Revision: 2.0