You cannot install Microsoft Dynamics CRM 4.0, install Update Rollups for Microsoft Dynamics CRM 4.0, or create additional organizations in Microsoft Dynamics CRM 4.0 without system administrator privileges in Microsoft SQL Server

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Article ID: 974434 - View products that this article applies to.
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SYMPTOMS

When you install Microsoft Dynamics CRM 4.0, install Update Rollups for Microsoft Dynamics CRM 4.0, or when you create additional organizations in an existing deployment in Microsoft Dynamics CRM 4.0, you must have system administrator privileges. You expect to install Microsoft Dynamics CRM 4.0, install Update Rollups for Microsoft Dynamics CRM 4.0, and to create additional organizations in Microsoft Dynamics CRM 4.0 without system administrator privileges in Microsoft SQL Server.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 4.0 server, i386-based version

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File nameFile versionFile sizeDateTimePlatform
Hotfixselfextrator_i386.logNot applicable1,13816-Sep-200903:45Not applicable
Harddeletejob.sqlNot applicable2,21715-Sep-200909:53Not applicable
Metabase.mdfNot applicable11,730,94429-Oct-200808:25Not applicable
Mscrm7333.mdfNot applicable42,598,40015-Sep-200911:50Not applicable
Sitewidecleanupjob.sqlNot applicable2,17215-Sep-200909:53Not applicable

Microsoft Dynamics CRM 4.0 server, x64-based version

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hotfixselfextrator_amd64.logNot applicable1,14916-Sep-200904:02Not applicable
Harddeletejob.sqlNot applicable2,21715-Sep-200909:48Not applicable
Metabase.mdfNot applicable11,730,94408-Sep-200910:02Not applicable
Mscrm7333.mdfNot applicable42,598,40015-Sep-200911:17Not applicable
Sitewidecleanupjob.sqlNot applicable2,17215-Sep-200909:48Not applicable

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 4.0 server components.
To enable this hotfix, follow these steps:
  1. Install the hotfix.

    Note This hotfix contains two database files and two Microsoft SQL Server script files.
  2. Locate the following files that are installed by the hotfix:
    • mscrm7333.mdf
    • metabase.mdf
    • HardDeleteJob.sql
    • SiteWideCleanupJob.sql
  3. Use a credential of an instance of Microsoft SQL Server that has privileges to attach databases to attach databases to the following database files:
    • mscrm7333.mdf
    • metabase.mdf
    When you attach the databases, change the name of the mscrm7333.mdf file to "OrgName_MSCRM.mdf" and change the name of the metabase.mdf file to "Metabase.mdf."

    Note The OrgName placeholder represents the actual organization name.
  4. Create a SQL Server logon account for the CRM installing user and grant the user create database rights.
  5. For both databases that have database file attached, change the owner of the databases to the user who will install Microsoft Dynamics CRM 4.0.

    Note The user will become the initial deployment administrator in Microsoft Dynamics CRM 4.0.
  6. Create a Microsoft SQL Server logon account for the Microsoft Dynamics CRM server and for the following Microsoft Dynamics CRM security groups, and then grant the server and the groups access to the two databases:
    • Priv Reporting Group
    • Reporting Group
    • SQL Access Group
  7. On the computer on which you want to install the Microsoft Dynamics CRM 4.0 server, add the following registry entries:
    • HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
    • HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM\CrmAdminIsNotSqlSysAdmin

      The CrmAdminIsNotSqlSysAdmin DWORD value is 1.
    • HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM\IgnoreChecks

      The IgnoreChecks DWORD value is 1.
  8. Create a configuration file that can be used to install Microsoft Dynamics CRM 4.0.

    Note When you create the configuration file, you must use preconfigured security groups and you must specify the corresponding setup for this Self-Healing Setup hotfix.
    For more information about how to create the configuration file, click the following article number to view the article in the Microsoft Knowledge Base:
    946677 How to install Microsoft Dynamics CRM 4.0 with the minimum required permissions
  9. Use the configuration file that you created in step 7 to install Microsoft Dynamics CRM 4.0.

    Note If the Microsoft Dynamics CRM server has an Internet connection, you must click Update installation files during the installation. If no internet connection is available, follow the steps in KB948917 to obtain setup updates and include the path in the configuration file.

    For more information about KB948917, click the following article number to view the article in the Microsoft Knowledge Base:
    948917 How to obtain the setup updates for Microsoft Dynamics CRM 4.0
  10. After you install Microsoft Dynamics CRM 4.0, log on to the instance of Microsoft SQL Server by using the credential of the deployment administrator, and then run the following script files:
    • SiteWideCleanupJob.sql
    • HardDelete.sql
To add an additional organization to an existing deployment, follow these steps before you create the new organization:
  1. Use a credential of an instance of Microsoft SQL Server that has privileges to attach databases to attach databases to the following database files:
    • mscrm7333.mdf
    • metabase.mdf
    When you attach the databases, change the name of the mscrm7333.mdf file to "OrgName_MSCRM.mdf" and change the name of the metabase.mdf file to "Metabase.mdf."

    Note The OrgName placeholder represents the actual organization name.
  2. For both databases that have database file attached, change the owner of the databases to the user who install Microsoft Dynamics CRM 4.0.

    Note The user is also the initial deployment administrator in Microsoft Dynamics CRM 4.0.

Prerequisites

You must have Microsoft Dynamics CRM 4.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 974434 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB974434

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