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Support information for Groove Virtual Office 3.1 and related products and services
Article ID: 974478 - View products that this article applies to.
Beta InformationThis article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.
No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.
The upcoming release of the Microsoft Office 2010 includes the second successor to Groove Virtual Office 3.1 and to the Groove 3.1 server products. These products were obtained by Microsoft in 2005 from Groove Networks. In keeping with the original support policy of Groove Networks, support for these products will be discontinued when Microsoft releases Microsoft Office 2010. The Groove 3.1 products will not have any Extended Support. Additionally, at the end of the support period, the services that are related to these products and that are outlined in this article will no longer be available. Microsoft Office Groove 2007 will follow the standard Microsoft product life cycle.
This article describes the options that are available to you to transition to a supported product or to continue with your current product. We always recommend that you keep your software updated to the latest version. By doing this, you can make sure that you have access to fixes and to updates, and that you and your company will benefit from the latest technologies.
SupportCustomer Support for Groove 3.1 products will be provided only through self assistance and online communities. Direct interaction with Microsoft Groove Engineers will no longer be offered, except within previously negotiated custom support relationships. However, online resources for Groove 3.1 will remain available. Your options include the following:
My Groove Account pagesYou will be unable to use a My Groove Account page to access your previously purchased Groove 3.1 licenses or to manage users.
Hosted Management Services 3.1Hosted Management Services subscriptions will not be renewed. Management Server Hosted Services will be migrated to a virtual server. However, these services will not be monitored, and software fixes to resolve any customer issues will not be considered or implemented.
Groove Virtual Office 3.1If you have a Groove Virtual Office installation that was never part of a managed Groove domain, you have the following migration options:
Hosted Management Services 3.1If you use Hosted Management Services 3.1 to manage a Groove domain, you have the following migration options:
Groove Enterprise Management Server 3.1 and Groove Enterprise Relay Server 3.1If you use Groove Management Server 3.1 to manage a Groove domain, you have the following migration options:
Article ID: 974478 - Last Review: December 7, 2012 - Revision: 1.0