Article ID: 974529 - View products that this article applies to.
When you reassign records to another user in Microsoft Dynamics CRM 4.0, some child records and related records are still visible to the previous record owner. However, you expect that the child records and related records are no longer visible to the previous owner because of the security role settings and the cascade operation settings.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
After you apply the hotfix, you must complete one of the following methods to fix existing data records.
Method 1 - Tool:
Locate the Microsoft.Crm.SE.FixPOAForCascadeAssign tool in the C:\Program Files\Microsoft Dynamics CRM\Tools directory.
To run the tool, follow these steps:
Note The placeholder<OrgName> is a placeholder for the actual name of your organization, <ObjectId> is a placeholder for the actual object that you want to fix, and <ObjectTypeCode> is a placeholder for the type of the object. For example, type Microsoft.Crm.SE.FixPOAForCascadeAssign.exe AdventureWorksCycle 21315527-0C71-DB11-8F1D-0017A41F0DE7 1.
Method 2- Manual:
Article ID: 974529 - Last Review: December 21, 2009 - Revision: 2.0
Contact us for more help