A computer that is running Windows Server 2008 randomly stops responding when you run a large application

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Article ID: 974609 - View products that this article applies to.
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SYMPTOMS

When you run a large application on a computer that is running Windows Server 2008, you notice that the computer randomly stops responding for a while.

Note An example of a large application is an e-mail server application or a database server application.

This problem occurs when the application flushes a large amount of data from the RAM to the hard disks. The amount of data that is flushed affects the length of time that the computer stops responding.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed are listed in the "Additional file information for Windows Server 2008" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.225383,600,45608-Oct-200916:24Not applicable
Ntoskrnl.exe6.0.6001.225383,547,72008-Oct-200916:24Not applicable
Ntkrnlpa.exe6.0.6002.222423,600,95208-Oct-200916:15Not applicable
Ntoskrnl.exe6.0.6002.222423,549,24008-Oct-200916:15Not applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.225384,680,77608-Oct-200918:15x64
Ntoskrnl.exe6.0.6002.222424,692,02408-Oct-200916:15x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.225389,483,33608-Oct-200916:36IA-64
Ntoskrnl.exe6.0.6002.222429,465,40008-Oct-200916:05IA-64

WORKAROUND

To work around this problem, configure the application to flush data more frequently. Therefore, the application flushes a smaller amount of data in a flush operation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,777
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_2_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,944
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_3_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,782
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_4_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,782
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_5_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,432
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_6_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,271
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_7_for_kb974609~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,271
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,367
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,694
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,713
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,421
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,690
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,701
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,425
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,694
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,713
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,422
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,430
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameX86_523fdb2b26bd87c5bae85e763f72c3f4_31bf3856ad364e35_6.0.6002.22242_none_26a7d448278086e5.manifest
File versionNot applicable
File size697
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameX86_8677b145e15a896668a97e814810f39c_31bf3856ad364e35_6.0.6001.22538_none_7df3b8ec4aa95210.manifest
File versionNot applicable
File size697
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22538_none_6ca1988fcd51c559.manifest
File versionNot applicable
File size17,806
Date (UTC)08-Oct-2009
Time (UTC)17:43
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22242_none_6e7738cfca859e64.manifest
File versionNot applicable
File size17,806
Date (UTC)08-Oct-2009
Time (UTC)17:16
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_a22557948c007cfa2d7e68d4490a1ab7_31bf3856ad364e35_6.0.6002.22242_none_85699461c2241de3.manifest
File versionNot applicable
File size701
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameAmd64_f72fdf34286a8d55005d8896669e24f1_31bf3856ad364e35_6.0.6001.22538_none_643097fd1c707f12.manifest
File versionNot applicable
File size701
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22538_none_c8c0341385af368f.manifest
File versionNot applicable
File size16,512
Date (UTC)09-Oct-2009
Time (UTC)06:11
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22242_none_ca95d45382e30f9a.manifest
File versionNot applicable
File size16,512
Date (UTC)08-Oct-2009
Time (UTC)21:07
PlatformNot applicable
File namePackage_1_for_kb974609~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,787
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_2_for_kb974609~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_3_for_kb974609~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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PlatformNot applicable
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Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_5_for_kb974609~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_6_for_kb974609~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File size2,287
Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb974609_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,723
Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_for_kb974609_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_for_kb974609_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
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Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_for_kb974609_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,711
Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_for_kb974609_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,433
Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_for_kb974609_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,706
Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_for_kb974609_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,723
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_for_kb974609_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,438
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_9882790004f01491c8f126ce07bea7c7_31bf3856ad364e35_6.0.6002.22242_none_e6318043510ac3ef.manifest
File versionNot applicable
File size699
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameIa64_9d02543ff9e09ec9ea13ccc654826e25_31bf3856ad364e35_6.0.6001.22538_none_a95f898a3e51faf7.manifest
File versionNot applicable
File size699
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22538_none_6ca33c85cd4fce55.manifest
File versionNot applicable
File size16,819
Date (UTC)08-Oct-2009
Time (UTC)17:26
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22242_none_6e78dcc5ca83a760.manifest
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File size16,819
Date (UTC)08-Oct-2009
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File namePackage_1_for_kb974609~31bf3856ad364e35~ia64~~6.0.1.0.mum
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File size1,782
Date (UTC)09-Oct-2009
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File namePackage_2_for_kb974609~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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PlatformNot applicable
File namePackage_3_for_kb974609~31bf3856ad364e35~ia64~~6.0.1.0.mum
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File size1,787
Date (UTC)09-Oct-2009
Time (UTC)10:40
PlatformNot applicable
File namePackage_4_for_kb974609~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_5_for_kb974609~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)09-Oct-2009
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Date (UTC)09-Oct-2009
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File namePackage_for_kb974609_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
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File size1,434
Date (UTC)09-Oct-2009
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PlatformNot applicable

Properties

Article ID: 974609 - Last Review: December 3, 2009 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbfix kbqfe kbexpertiseadvanced kbsurveynew kbhotfixserver KB974609

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