The folders returned during an IMAP4 LSUB command are incorrect on an Exchange Server 2007 mailbox

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Article ID: 974679 - View products that this article applies to.
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SYMPTOMS

When an IMAP4 client is used to subscribe to a folder, the folder name appear incorrectly on the client and the Exchange server.
If an LSUB command is used to the Microsoft Exchange Server 2007 mailbox, the folder names that are returned may include a question mark (?). For example, you have a folder that is named AAA\£BBB, the incorrect response to the LSUB command of AAA\?BBB could be sent. This can occur on any folders that contain an extended character.

Note Microsoft Office Outlook Express and Windows Mail client do not have this problem.

CAUSE

This problem occurs because Exchange Server 2007 does not encode the responses correctly in UTF-7 format. This issue happens as typically an LSUB command is sent to the server to check upon subscription status. At this point, Exchange responds with a wrongly encoded folder name and this can cause a difference between the client and the server.

RESOLUTION

To fix this problem, apply the following update rollup:
972076 Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2

MORE INFORMATION

For more information about how to use the LSUB command in an IMAP4 client, visit the following IETF Web site:
http://tools.ietf.org/html/rfc3501

For more information about UTF-7 format, visit the following IETF Web site:
http://tools.ietf.org/html/rfc2152

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 974679 - Last Review: January 22, 2010 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbsurveynew kbhotfixrollup kbexpertiseinter kbqfe KB974679

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