Message "Subsystem needed to support the image type is not present" error when installing or running applications on Windows Server 2008 R2 Core

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Article ID: 974727 - View products that this article applies to.
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Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptom



When you run or install applications on a Windows Server 2008 R2 computer running as a Server Core, you receive the following message:

    "The subsystem needed to support the image type is not present"

Cause



The 32-bit subsystem support has been removed from the server, either manually or through an automated build process. This can be confirmed by running the following command:

                dism /online /get-features /format:table

Examine the output and confirm the following:

                ServerCore-WOW64 | Disabled

Resolution



To enable the 32-bit subsystem:

1.       Logon to the Server Core computer as an administrator.

2.       Run the following command exactly as shown:

            DISM.EXE /online /enable-feature /featurename:ServerCore-WOW64

            Note: The feature name 'ServerCore-WOW64' is case sensitive.

3.       Restart the computer when prompted.

More Information



To reproduce this scenario:

To enable the 32-bit subsystem:

1.       Logon to the Server Core computer as an administrator.

2.       Run the following command exactly as shown:

DISM.EXE /online /enable-feature /featurename:ServerCore-WOW64

Note: The feature name 'ServerCore-WOW64' is case sensitive.

3.       Restart the computer when prompted.

 More Information

Any applications that are compiled with 32-bit code will not run on Server Core when the 32-bit subsystem has been removed. This also include the installers of 64-bit applications, where the installer itself contains 32-bit code.

References

For more information, review:

What's New in the Server Core Installation Option: http://technet.microsoft.com/en-us/library/dd883268(WS.10).aspx

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Properties

Article ID: 974727 - Last Review: August 17, 2012 - Revision: 2.0
Applies to
  • Windows Server 2012 Standard
  • Windows Server 2012 Essentials
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbrapidpub kbnomt KB974727

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