Error message when you use the MBSA tool to check for weak passwords or to assess password security on a computer that is running Windows Server 2008 or Windows Vista: "Some user accounts have blank or simple passwords, or could not be analyzed"

Article translations Article translations
Article ID: 974738 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008, Windows Server 2008 Service Pack 2 (SP2), Windows Vista Service Pack 1 (SP1), or Windows Vista Service Pack 2 (SP2).
  • You use the Microsoft Baseline Security Analyzer (MBSA) tool to check for weak passwords or to assess password security.
In this scenario, you receive the following error message together with the error code 1721:
Some user accounts have blank or simple passwords, or could not be analyzed.

CAUSE

This problem occurs because two backward slashes (\\) are incorrectly added to the computer name as a prefix. However, when the MBSA tool uses this incorrect computer name for a secure remote procedure call (RPC), the RPC fails.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information note
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • GDR service branches contain only fixes that are broadly released to address widespread, critical issues. LDR service branches contain hotfixes in addition to broadly released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 SP2, of Windows Server 2008, of Windows Vista SP2, and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6001.22450439,88028-Jul-200906:53x86
Lsasrv.dll6.0.6001.225031,258,49621-Aug-200916:21x86
Lsasrv.mofNot applicable13,78001-Apr-200919:10Not applicable
Lsass.exe6.0.6001.225039,72821-Aug-200913:41x86
Secur32.dll6.0.6001.2250372,70421-Aug-200916:21x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6002.22152439,88030-Jul-200917:42x86
Lsasrv.dll6.0.6002.222071,259,52021-Aug-200915:38x86
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Lsass.exe6.0.6002.222079,72821-Aug-200913:09x86
Secur32.dll6.0.6002.2220772,70421-Aug-200915:40x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6001.22503175,10421-Aug-200916:22x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6002.22207175,10421-Aug-200915:40x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6001.22503213,50421-Aug-200916:19x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6002.22207217,60021-Aug-200915:38x86
For all supported x64-based versions of Windows Server 2008 SP2, of Windows Server 2008, of Windows Vista SP2, and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6001.22450515,65628-Jul-200906:54x64
Lsasrv.dll6.0.6001.225031,694,20821-Aug-200915:58x64
Lsasrv.mofNot applicable13,78001-Apr-200916:31Not applicable
Lsass.exe6.0.6001.2250311,26421-Aug-200913:44x64
Secur32.dll6.0.6001.2250394,72021-Aug-200915:59x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6002.22152515,65630-Jul-200917:42x64
Lsasrv.dll6.0.6002.222071,690,11221-Aug-200915:17x64
Lsasrv.mofNot applicable13,78003-Apr-200921:02Not applicable
Lsass.exe6.0.6002.2220711,26421-Aug-200913:17x64
Secur32.dll6.0.6002.2220794,72021-Aug-200915:18x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6001.22503205,31221-Aug-200915:59x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6002.22207205,31221-Aug-200915:19x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6001.22503269,31221-Aug-200915:58x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6002.22207269,31221-Aug-200915:17x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Lsasrv.mofNot applicable13,78001-Apr-200919:10Not applicable
Secur32.dll6.0.6001.2250376,80021-Aug-200916:22x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Secur32.dll6.0.6002.2220777,31221-Aug-200915:41x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6001.22503175,10421-Aug-200916:22x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6002.22207175,10421-Aug-200915:40x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6001.22503213,50421-Aug-200916:19x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6002.22207217,60021-Aug-200915:38x86
For all supported Itanium-based versions of Windows Server 2008 SP2 and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6001.224501,026,12028-Jul-200906:53IA-64
Lsasrv.dll6.0.6001.225033,250,17622-Aug-200915:58IA-64
Lsasrv.mofNot applicable13,78001-Apr-200916:32Not applicable
Lsass.exe6.0.6001.2250317,92022-Aug-200913:36IA-64
Secur32.dll6.0.6001.22503202,75222-Aug-200916:01IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ksecdd.sys6.0.6002.221521,026,12030-Jul-200917:42IA-64
Lsasrv.dll6.0.6002.222073,261,95221-Aug-200915:17IA-64
Lsasrv.mofNot applicable13,78003-Apr-200921:02Not applicable
Lsass.exe6.0.6002.2220717,92021-Aug-200913:18IA-64
Secur32.dll6.0.6002.22207202,75221-Aug-200915:20IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6001.22503482,30422-Aug-200916:02IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6002.22207482,30421-Aug-200915:21IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6001.22503570,36822-Aug-200915:59IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6002.22207570,36821-Aug-200915:18IA-64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Lsasrv.mofNot applicable13,78001-Apr-200919:10Not applicable
Secur32.dll6.0.6001.2250376,80021-Aug-200916:22x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Lsasrv.mofNot applicable13,78003-Apr-200921:33Not applicable
Secur32.dll6.0.6002.2220777,31221-Aug-200915:41x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6001.22503175,10421-Aug-200916:22x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wdigest.dll6.0.6002.22207175,10421-Aug-200915:40x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6001.22503213,50421-Aug-200916:19x86
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msv1_0.dll6.0.6002.22207217,60021-Aug-200915:38x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 SP2, for Windows Server 2008, for Windows Vista SP2, and for Windows Vista SP1

Additional files for all supported x86-based versions of Windows Server 2008 SP2, of Windows Server 2008, of Windows Vista SP2, and of Windows Vista SP1

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb974738_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36724-Aug-200916:18Not applicable
Package_for_kb974738_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,96924-Aug-200916:18Not applicable
Package_for_kb974738_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71324-Aug-200916:18Not applicable
Package_for_kb974738_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42124-Aug-200916:18Not applicable
Package_for_kb974738_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,96624-Aug-200916:18Not applicable
Package_for_kb974738_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70124-Aug-200916:18Not applicable
Package_for_kb974738_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42524-Aug-200916:18Not applicable
Package_for_kb974738_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,96924-Aug-200916:18Not applicable
Package_for_kb974738_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71324-Aug-200916:18Not applicable
Package_for_kb974738_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42224-Aug-200916:18Not applicable
Package_for_kb974738_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43024-Aug-200916:18Not applicable
X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22503_none_a6d7300375e618a1.manifestNot applicable34,37321-Aug-200918:10Not applicable
X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22207_none_a8c1a3137308d321.manifestNot applicable34,35421-Aug-200916:56Not applicable
X86_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22503_none_3b59f05895cff434.manifestNot applicable9,92421-Aug-200918:18Not applicable
X86_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22207_none_3d44636892f2aeb4.manifestNot applicable9,92421-Aug-200917:00Not applicable
X86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22503_none_7d3f92147ba5a383.manifestNot applicable18,89021-Aug-200918:15Not applicable
X86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22207_none_7f2a052478c85e03.manifestNot applicable18,89021-Aug-200916:58Not applicable

Additional files for all supported x64-based versions of Windows Server 2008 SP2, of Windows Server 2008, of Windows Vista SP2, and of Windows Vista SP1

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22503_none_02f5cb872e4389d7.manifestNot applicable34,46121-Aug-200917:41Not applicable
Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22207_none_04e03e972b664457.manifestNot applicable34,44221-Aug-200916:35Not applicable
Amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22503_none_97788bdc4e2d656a.manifestNot applicable9,94821-Aug-200917:45Not applicable
Amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22207_none_9962feec4b501fea.manifestNot applicable9,94821-Aug-200916:39Not applicable
Amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22503_none_d95e2d98340314b9.manifestNot applicable18,92621-Aug-200917:43Not applicable
Amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22207_none_db48a0a83125cf39.manifestNot applicable18,92621-Aug-200916:37Not applicable
Package_for_kb974738_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37524-Aug-200916:18Not applicable
Package_for_kb974738_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,98324-Aug-200916:18Not applicable
Package_for_kb974738_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72324-Aug-200916:18Not applicable
Package_for_kb974738_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42924-Aug-200916:18Not applicable
Package_for_kb974738_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,98024-Aug-200916:18Not applicable
Package_for_kb974738_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71124-Aug-200916:18Not applicable
Package_for_kb974738_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43324-Aug-200916:18Not applicable
Package_for_kb974738_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,98324-Aug-200916:18Not applicable
Package_for_kb974738_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72324-Aug-200916:18Not applicable
Package_for_kb974738_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43024-Aug-200916:18Not applicable
Package_for_kb974738_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43824-Aug-200916:18Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22503_none_0d4a75d962a44bd2.manifestNot applicable21,95921-Aug-200918:05Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22207_none_0f34e8e95fc70652.manifestNot applicable21,95921-Aug-200916:52Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22503_none_a1cd362e828e2765.manifestNot applicable10,14021-Aug-200918:05Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22207_none_a3b7a93e7fb0e1e5.manifestNot applicable10,14021-Aug-200916:52Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22503_none_e3b2d7ea6863d6b4.manifestNot applicable17,84321-Aug-200918:05Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22207_none_e59d4afa65869134.manifestNot applicable17,84321-Aug-200916:52Not applicable

Additional files for all supported Itanium-based version of Windows Server 2008 SP2 and of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22503_none_a6d8d3f975e4219d.manifestNot applicable34,39822-Aug-200917:27Not applicable
Ia64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22207_none_a8c347097306dc1d.manifestNot applicable34,39821-Aug-200916:24Not applicable
Ia64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22503_none_3b5b944e95cdfd30.manifestNot applicable9,93622-Aug-200917:31Not applicable
Ia64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22207_none_3d46075e92f0b7b0.manifestNot applicable9,93621-Aug-200916:28Not applicable
Ia64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22503_none_7d41360a7ba3ac7f.manifestNot applicable18,90822-Aug-200917:29Not applicable
Ia64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22207_none_7f2ba91a78c666ff.manifestNot applicable18,90821-Aug-200916:26Not applicable
Package_for_kb974738_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42524-Aug-200916:18Not applicable
Package_for_kb974738_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,80624-Aug-200916:18Not applicable
Package_for_kb974738_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70624-Aug-200916:18Not applicable
Package_for_kb974738_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42924-Aug-200916:18Not applicable
Package_for_kb974738_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,80924-Aug-200916:18Not applicable
Package_for_kb974738_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71824-Aug-200916:18Not applicable
Package_for_kb974738_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42624-Aug-200916:18Not applicable
Package_for_kb974738_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43424-Aug-200916:18Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6001.22503_none_0d4a75d962a44bd2.manifestNot applicable21,95921-Aug-200918:05Not applicable
Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22207_none_0f34e8e95fc70652.manifestNot applicable21,95921-Aug-200916:52Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6001.22503_none_a1cd362e828e2765.manifestNot applicable10,14021-Aug-200918:05Not applicable
Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22207_none_a3b7a93e7fb0e1e5.manifestNot applicable10,14021-Aug-200916:52Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6001.22503_none_e3b2d7ea6863d6b4.manifestNot applicable17,84321-Aug-200918:05Not applicable
Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22207_none_e59d4afa65869134.manifestNot applicable17,84321-Aug-200916:52Not applicable

Properties

Article ID: 974738 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Starter
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Web Server 2008
Keywords: 
kberrmsg kbbug kbfix kbautohotfix kbsurveynew kbqfe KB974738

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com