Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Symptoms
On a computer that is running Windows Server 2008 or Windows Vista, you receive the following Stop error message:
Stop 0x00000027 (parameter1, parameter2, parameter3, parameter4)
RDR_FILE_SYSTEM
Note the parameters in this error message vary, depending on the configuration of the computer.
When this problem occurs, the following event is logged in the system event log:
Cause
This problem occurs because the Mrxsmb20.sys driver incorrectly releases an object two times.
Resolution
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
-
Windows Vista Service Pack 1
-
Windows Vista Service Pack2
-
Windows Server 2008
-
Windows Server 2008 Service Pack 2
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone
tab in the
Date and Time
item in Control Panel.
Windows Vista and Windows Server 2008 file information note
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 or Windows Vista Service Pack 1
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Mrxsmb20.sys |
6.0.6001.22524 |
79,360 |
16-Sep-2009 |
09:43 |
For all supported x64-based versions of Windows Server 2008 or Windows Vista Service Pack 1
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Mrxsmb20.sys |
6.0.6001.22524 |
105,984 |
16-Sep-2009 |
09:50 |
For all supported Itanium-based versions of Windows Server 2008 or Windows Vista Service Pack 1
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Mrxsmb20.sys |
6.0.6001.22524 |
262,656 |
16-Sep-2009 |
09:28 |
For all supported x86-based versions of Windows Server 2008 Service Pack 2 or Windows Vista Service Pack 2
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Mrxsmb20.sys |
6.0.6002.22227 |
79,360 |
16-Sep-2009 |
09:29 |
For all supported x64-based versions of Windows Server 2008 Service Pack 2 or Windows Vista Service Pack 2
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Mrxsmb20.sys |
6.0.6002.22227 |
105,984 |
16-Sep-2009 |
09:33 |
For all supported Itanium-based versions of Windows Server 2008 Service Pack 2 or Windows Vista Service Pack 2
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Mrxsmb20.sys |
6.0.6002.22227 |
262,656 |
16-Sep-2009 |
09:25 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
More Information
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Package_for_kb973625_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,425 |
19-Jul-2009 |
10:18 |
Not Applicable |
|
Package_for_kb973625_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,530 |
19-Jul-2009 |
10:18 |
Not Applicable |
|
Package_for_kb973625_server~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,713 |
19-Jul-2009 |
10:18 |
Not Applicable |
|
X86_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6001.22475_none_40bfc4b623e4317a.manifest |
Not Applicable |
25,299 |
18-Jul-2009 |
22:26 |
Not Applicable |
|
X86_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6002.22180_none_42966540211723dc.manifest |
Not Applicable |
25,299 |
18-Jul-2009 |
22:02 |
Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Amd64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6001.22475_none_9cde6039dc41a2b0.manifest |
Not Applicable |
25,345 |
18-Jul-2009 |
22:36 |
Not Applicable |
|
Amd64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6002.22180_none_9eb500c3d9749512.manifest |
Not Applicable |
25,345 |
18-Jul-2009 |
22:00 |
Not Applicable |
|
Package_for_kb973625_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,433 |
19-Jul-2009 |
10:18 |
Not Applicable |
|
Package_for_kb973625_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,540 |
19-Jul-2009 |
10:18 |
Not Applicable |
|
Package_for_kb973625_server~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,723 |
19-Jul-2009 |
10:18 |
Not Applicable |
|
Wow64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6001.22475_none_a7330a8c10a264ab.manifest |
Not Applicable |
21,786 |
18-Jul-2009 |
22:09 |
Not Applicable |
|
Wow64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6002.22180_none_a909ab160dd5570d.manifest |
Not Applicable |
21,786 |
18-Jul-2009 |
21:48 |
Not Applicable |
Additional files for all supported Itanium-based versions of Windows Server 2008 or Windows Vista
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Ia64_3c3ead1feebbb89ad4272cc1e309372d_31bf3856ad364e35_6.0.6001.22524_none_addc80428d5938e0.manifest |
No t Applicable |
703 |
17-Sep- 2009 |
04:15 |
|
Ia64_59f4ee168617a7d8ee4c6a800712c401_31bf3856ad364e35_6.0.6002.22227_none_89f5e7ba6dd7a91b.manifest |
Not Applicable |
703 |
17-Sep-2009 |
04:15 |
|
Ia64_microsoft-windows-smb20- minirdr_31bf3856ad364e35_6.0.6001.22524_none_8b549f44a2ee1b96.manifest |
Not Applicable |
6,966 |
16-Sep- 2009 |
13:38 |
|
Ia64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6002.22227_none_8d3e120aa011bcbf.manifest |
Not Applicable |
6,966 |
16-Sep-2009 |
19:34 |
|
Package_for_kb974759_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,425 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,530 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,706 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,429 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,533 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_server~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,718 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,426 |
17-Sep-2009 |
04:15 |
|
Package_for_kb974759_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,434 |
17-Sep-2009 |
04:15 |
