Article ID: 974897 - Last Review: January 22, 2010 - Revision: 1.0

You receive an NDR you try to send messages through your Microsoft Exchange Server 2007 account

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SYMPTOMS

When you try to send messages through your Microsoft Exchange Server 2007 account, you receive a non-delivery report (NDR) that resembles the following:

Delivery has failed to these recipients or distribution lists:
user
The e-mail system had a problem processing this message. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
--------------------------------------------------------------------------------
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: server
user
#550 5.6.0 STOREDRV.Submit: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: "MapiExceptionPropsDontMatch:IDs". ##
Original message headers:
Received: from server ([IP address]) by
server ([IP address]) with mapi; date
time
MIME-Version: 1.0
Content-Type: text/plain
Date: date and time
Message-ID: message ID
Subject: subject

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CAUSE

This issue occurs when the affected e-mail message has the PR_INSTANCE_KEY attribute set.

For more information about the PR_INSTANCE_KEY attribute, visit the following MSDN Web page:

http://msdn.microsoft.com/en-us/library/cc765693.aspx (http://msdn.microsoft.com/en-us/library/cc765693.aspx)

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RESOLUTION

To resolve this issue, download and install Update Rollup 2 for Exchange Server 2007 Service Pack 2. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:

972076 (http://support.microsoft.com/kb/972076/ ) Description of Update Rollup 2 for Microsoft Exchange Server 2007 Service Pack 2

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Prerequisites

The following list contains prerequisites for the update rollup:

You need to have Microsoft Exchange Server 2007 Service Pack 2 installed to install this update rollup. For more information about how to obtain the latest Exchange Server 2007 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
937052 (http://support.microsoft.com/kb/937052/ ) How to obtain the latest service pack or update rollup for Exchange 2007

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