Error code C00D11B1 when you play an MBR file or a live stream that contains more than 32 media streams in Windows Media Player on a computer that is running Windows XP or Windows Vista

Article ID: 974905 - View products that this article applies to.
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SYMPTOMS

You have a multiple bit rate (MBR) file or a live stream that contains more than 32 media streams. You try to play the MBR file or the live stream in Windows Media Player on a computer that is running Windows XP or Windows Vista. However, Windows Media Player cannot play the MBR file or the live stream. Additionally, you receive an error that has error code C00D11B1.
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CAUSE

This problem occurs because a variable that defines the average bit rate for each media stream is hard-coded to 32. The variable is in an Advanced Systems Format (ASF) header object. When the number of supported media streams exceeds 32 in a file or in a live stream, the Load function closes the connection to the media streams.
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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Media Player 11 installed on one of the following operating systems:
  • Windows XP Service Pack 2 (SP2)
  • Windows XP Service Pack 3 (SP3)
  • Windows XP Professional x64 Edition Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace other hotfixes.

File information

The Global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
For all supported x86-based versions of Windows Vista
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File nameFile versionFile sizeDateTime
Wmnetmgr.dll11.0.6001.7116996,86411-Sep-200919:52
Wmnetmgr.dll11.0.6002.22224996,86411-Sep-200919:16
For all supported x64-based versions of Windows Vista
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File nameFile versionFile sizeDateTime
Wmnetmgr.dll11.0.6001.71161,245,69611-Sep-200919:28
Wmnetmgr.dll11.0.6002.222241,245,69611-Sep-200919:29
For all supported x86-based versions of Windows XP
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File nameFile versionFile sizeDateTimePlatform
Spupdsvc.exe6.3.13.026,48827-Jul-200716:11x86
Updspapi.dll6.3.13.0382,84027-Jul-200716:11x86
Wmnetmgr.dll11.0.5721.5269938,49617-Sep-200922:41x86
For all supported x64-based versions of Windows XP Professional x64 Edition
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Spupdsvc.exe6.3.13.029,04827-Jul-200715:18x64
Updspapi.dll6.3.13.0466,29627-Jul-200715:18x64
Wmnetmgr.dll11.0.5721.5269938,49617-Sep-200922:41x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about a similar problem in Windows Media Services, click the following article number to view the article in the Microsoft Knowledge Base:
974375
(http://support.microsoft.com/kb/974375/ )
FIX: You receive error code C00D002B when you start a publishing point that uses an MBR file or a live stream that contains more than 32 media streams in Windows Media Services on a computer that is running Windows Server 2008
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Properties

Article ID: 974905 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbexpertiseadvanced kbsurveynew kbqfe KB974905
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