When trying to activate you get 0xC004F074 with description "The Key Management Server (KMS) is unavailable"

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Article ID: 974998 - View products that this article applies to.
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Source: Microsoft Support

Symptom

When trying to activate Windows 7 or Windows Server 2008 R2 KMS client machines you may get this error message:

0xC004F074 with description "The Key Management Server (KMS) is unavailable"

At the same time the following entries may get logged in the KMS Event Log on KMS Client and KMS Host

In the application event log on KMS Client you see the following event:

Log Name:      Application
Source:        Microsoft-Windows-Security-SPP
Date:         

Event ID:      12288
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:     

Description:
The client has sent an activation request to the key management service machine.
Info:
0xC004F06C, 0x00000000, <KMS Host FQDN>:1688, 36f27b39-2fd5-440b-be67-a09996d27a38, 2010/09/29 17:52, 0, 2, 41760, 68531fb9-5511-4989-97be-d11a0f55633f, 5

In the application event log on KMS Host you see the following event:

Log Name:      Key Management Service
Source:        Microsoft-Windows-Security-Licensing-SLC
Date:         

Event ID:      12290
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:     
Description:
An activation request has been processed.
Info:
0xC004F06C,5,<KMS Client name>,36f27b39-2fd5-440b-be67-a09996d27a38,2010/9/29 21:46,0,2,41520,68531fb9-5511-4989-97be-d11a0f55633f

Cause

This error can occur with a support version mismatch between the KMS client and the KMS host machine. 

Most commonly we are seeing this when the KMS host is running on Windows Server 2003 or Windows Server 2008 and the KMS client is Windows 7 or Windows Server 2008 R2. An update is needed for the KMS host running on Windows Server 2003 and an update is needed for the KMS host running on Windows Server 2008 to be able to activate KMS clients that are Windows 7 or Windows server 2008 R2. 

This error also can occur when there may be a time difference between the KMS client and KMS host machine.

The error 0xC004F06C listed in the info section may occur if the difference between system time on the client computer and the system time on the KMS host is more than 4 hours. We recommend that you use a Network Time Protocol (NTP) time source or the Active Directory service to synchronize the time between computers. Time is coordinated between the KMS host and the client computer in Coordinated Universal Time (UTC). 

Resolution

If you are running Windows Server 2003 as your KMS host you need this update:

968915 An update is available that installs Key Management Service (KMS) 1.2 for Windows Server 2003 Service Pack 1 (S968915) and for later versions of Windows Server 2003


If you are running Windows Server 2008 as your KMS host you need this update:  

968912 An update is available for Windows Vista and for Windows Server 2008 to extend KMS activation support for Windows 7 and for Windows Server 2008 R2

Make sure that the system time on client and KMS host is the same.

The time zone that is set on the client computer does not affect Activation, since that is based on UTC time.. 

Run the following command to Resync the time on the Client

w32tm /resync


MORE INFORMATION

For more information about Volume Activation and other error codes, visit the following Microsoft Web sites:
http://technet.microsoft.com/en-us/windows/dd197314.aspx 

How to troubleshoot Volume Activation error codes on Windows 7, Windows Server 2008 and Windows Vista-based computers
http://support.microsoft.com/kb/938450

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Properties

Article ID: 974998 - Last Review: February 22, 2011 - Revision: 4.1
APPLIES TO
  • Windows 7 Service Pack 1
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
Keywords: 
kbrapidpub kbnomt KB974998

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