After you repeatedly connect and disconnect a USB device to a computer that is running Windows Vista or Windows Server 2008, the USB device is not detected

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Article ID: 975163 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You connect a USB 2.0 high-speed device to a USB port on a computer that is running Windows Vista or Windows Server 2008.
  • The device is successfully detected by the computer.
  • You repeatedly disconnect the device from the computer and then connect the device to the computer.
In this scenario, the port no longer works and the device is not detected by the computer.

This problem occurs when the USB selective suspend setting is enabled in the Power Options dialog box.

Note This problem may occur right after you start the computer.

CAUSE

This problem occurs because the USB root hub system device for the USB port incorrectly disconnects from the corresponding USB host controller.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2255873,21606-Nov-200911:07x86
Usbhub.sys6.0.6001.22558197,63206-Nov-200911:07x86
Usbccgp.sys6.0.6002.2226073,21606-Nov-200910:51x86
Usbhub.sys6.0.6002.22260197,63206-Nov-200910:51x86
Hccoin.dll6.0.6001.225588,70406-Nov-200913:21x86
Hcrstco.dll6.0.6001.2255815,87206-Nov-200913:21x86
Usbd.sys6.0.6001.225585,88806-Nov-200911:07Not applicable
Usbehci.sys6.0.6001.2255839,93606-Nov-200911:07x86
Usbhub.sys6.0.6001.22558197,63206-Nov-200911:07x86
Usbohci.sys6.0.6001.2255819,96806-Nov-200911:07x86
Usbport.sys6.0.6001.22558228,35206-Nov-200911:07x86
Usbuhci.sys6.0.6001.2255823,55206-Nov-200911:07x86
Hccoin.dll6.0.6002.222608,70406-Nov-200912:57x86
Hcrstco.dll6.0.6002.2226015,87206-Nov-200912:57x86
Usbd.sys6.0.6002.222605,88806-Nov-200910:50Not applicable
Usbehci.sys6.0.6002.2226039,93606-Nov-200910:50x86
Usbhub.sys6.0.6002.22260197,63206-Nov-200910:51x86
Usbohci.sys6.0.6002.2226019,96806-Nov-200910:50x86
Usbport.sys6.0.6002.22260228,35206-Nov-200910:51x86
Usbuhci.sys6.0.6002.2226023,55206-Nov-200910:50x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2255895,74406-Nov-200911:33x64
Usbhub.sys6.0.6001.22558274,94406-Nov-200911:33x64
Usbccgp.sys6.0.6002.2226095,74406-Nov-200911:05x64
Usbhub.sys6.0.6002.22260275,45606-Nov-200911:05x64
Hccoin.dll6.0.6001.2255810,75206-Nov-200913:49x64
Hcrstco.dll6.0.6001.2255817,92006-Nov-200913:49x64
Usbd.sys6.0.6001.225587,68006-Nov-200911:33x64
Usbehci.sys6.0.6001.2255849,66406-Nov-200911:33x64
Usbhub.sys6.0.6001.22558274,94406-Nov-200911:33x64
Usbohci.sys6.0.6001.2255824,57606-Nov-200911:33x64
Usbport.sys6.0.6001.22558262,14406-Nov-200911:33x64
Usbuhci.sys6.0.6001.2255829,18406-Nov-200911:33x64
Hccoin.dll6.0.6002.2226010,75206-Nov-200912:59x64
Hcrstco.dll6.0.6002.2226017,92006-Nov-200912:59x64
Usbd.sys6.0.6002.222607,68006-Nov-200911:05x64
Usbehci.sys6.0.6002.2226049,66406-Nov-200911:05x64
Usbhub.sys6.0.6002.22260275,45606-Nov-200911:05x64
Usbohci.sys6.0.6002.2226024,57606-Nov-200911:05x64
Usbport.sys6.0.6002.22260262,14406-Nov-200911:05x64
Usbuhci.sys6.0.6002.2226029,18406-Nov-200911:05x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.22558208,38406-Nov-200911:26IA-64
Usbhub.sys6.0.6001.22558866,81606-Nov-200911:26IA-64
Usbccgp.sys6.0.6002.22260208,38406-Nov-200911:05IA-64
Usbhub.sys6.0.6002.22260866,81606-Nov-200911:06IA-64
Hccoin.dll6.0.6001.2255822,52806-Nov-200913:17IA-64
Hcrstco.dll6.0.6001.2255824,57606-Nov-200913:17IA-64
Usbd.sys6.0.6001.2255811,64806-Nov-200911:26Not applicable
Usbehci.sys6.0.6001.22558123,39206-Nov-200911:26IA-64
Usbhub.sys6.0.6001.22558866,81606-Nov-200911:26IA-64
Usbohci.sys6.0.6001.2255859,90406-Nov-200911:26IA-64
Usbport.sys6.0.6001.22558652,80006-Nov-200911:26IA-64
Usbuhci.sys6.0.6001.2255880,89606-Nov-200911:26IA-64
Hccoin.dll6.0.6002.2226022,52806-Nov-200912:44IA-64
Hcrstco.dll6.0.6002.2226024,57606-Nov-200912:44IA-64
Usbd.sys6.0.6002.2226011,64806-Nov-200911:05Not applicable
Usbehci.sys6.0.6002.22260123,39206-Nov-200911:05IA-64
Usbhub.sys6.0.6002.22260866,81606-Nov-200911:06IA-64
Usbohci.sys6.0.6002.2226059,90406-Nov-200911:05IA-64
Usbport.sys6.0.6002.22260653,31206-Nov-200911:05IA-64
Usbuhci.sys6.0.6002.2226080,89606-Nov-200911:05IA-64

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Restart the computer.

Method 2

  1. Locate the USB root hub device that the USB 2.0 high-speed device connects to. To do this, follow these steps:
    1. In Device Manager, click Devices by connection on the View menu.
    2. Expand ACPI x86-based PC or ACPI x64-based PC.
      Note If the computer is running an x86-based operating system, ACPI x86-based PC is listed. If the computer is running an x64-based operating system, ACPI x64-based PC is listed.
    3. Expand Microsoft ACPI-Compliant System, and then expand PCI bus. You see one or more USB host controller devices whose names contain the word "Enhanced."
    4. Expand one of the USB host controller devices that you identified in step 1c, and then expand USB Root Hub. If the USB 2.0 high-speed device is listed, this is the USB root hub device that the USB 2.0 high-speed device connects to. If the USB 2.0 high-speed device is not listed, repeat step 1d on other USB host controller devices. Continue until you locate the USB root hub device that the USB 2.0 high-speed device connects to.
  2. Right-click the USB host controller device that you identified in step 1d, and then click Disable.
  3. Right-click the USB host controller device that you identified in step 1d, and then click Enable.
  4. Close Device Manager.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb975163~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot applicable
File size2,311
Date (UTC)07-Nov-2009
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File namePackage_2_for_kb975163~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size2,478
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File namePackage_3_for_kb975163~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size2,316
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File namePackage_4_for_kb975163~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot applicable
File size2,316
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File namePackage_5_for_kb975163~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size3,158
Date (UTC)07-Nov-2009
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Date (UTC)07-Nov-2009
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File size1,367
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_client~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size1,713
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size1,421
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size1,690
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File namePackage_for_kb975163_sc~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size1,701
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File namePackage_for_kb975163_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size1,694
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File namePackage_for_kb975163_server~31bf3856ad364e35~x86~~6.0.2.0.mum
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File size1,713
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mum
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PlatformNot applicable
File namePackage_for_kb975163_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot applicable
File size1,430
Date (UTC)07-Nov-2009
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File nameX86_usb.inf_31bf3856ad364e35_6.0.6001.22558_none_cb53fe0d27b13e42.manifest
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File size2,644
Date (UTC)07-Nov-2009
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File nameX86_usb.inf_31bf3856ad364e35_6.0.6002.22260_none_cd279db924e6e49f.manifest
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File size2,644
Date (UTC)07-Nov-2009
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File nameX86_usbport.inf_31bf3856ad364e35_6.0.6001.22558_none_be1df68a1ccc8c29.manifest
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File size6,734
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File nameX86_usbport.inf_31bf3856ad364e35_6.0.6002.22260_none_bff196361a023286.manifest
File versionNot applicable
File size6,734
Date (UTC)07-Nov-2009
Time (UTC)17:56
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6001.22558_none_27729990e00eaf78.manifest
File versionNot applicable
File size2,646
Date (UTC)07-Nov-2009
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File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6002.22260_none_2946393cdd4455d5.manifest
File versionNot applicable
File size2,646
Date (UTC)07-Nov-2009
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File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6001.22558_none_1a3c920dd529fd5f.manifest
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File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6002.22260_none_1c1031b9d25fa3bc.manifest
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Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum
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File size1,711
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot applicable
File size1,433
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
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File size1,706
Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
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File size1,723
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File namePackage_for_kb975163_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mum
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Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.0.6001.22558_none_cb55a20327af473e.manifest
File versionNot applicable
File size2,645
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File nameIa64_usb.inf_31bf3856ad364e35_6.0.6002.22260_none_cd2941af24e4ed9b.manifest
File versionNot applicable
File size2,645
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6001.22558_none_be1f9a801cca9525.manifest
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File size6,735
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6002.22260_none_bff33a2c1a003b82.manifest
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Date (UTC)07-Nov-2009
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Date (UTC)07-Nov-2009
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Date (UTC)07-Nov-2009
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File namePackage_for_kb975163_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot applicable
File size1,718
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File namePackage_for_kb975163_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot applicable
File size1,426
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable
File namePackage_for_kb975163_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot applicable
File size1,434
Date (UTC)07-Nov-2009
Time (UTC)17:47
PlatformNot applicable

Properties

Article ID: 975163 - Last Review: December 7, 2009 - Revision: 1.1
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbfix kbqfe kbexpertiseadvanced kbsurveynew kbhotfixserver KB975163

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