Error message when you try to install Service Pack 2 for Windows Server 2008 or for Windows Vista: "One or more drivers may be incompatible"

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Article ID: 975186 - View products that this article applies to.
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SYMPTOMS

When you try to install Service Pack 2 (SP2) for Windows Server 2008 or for Windows Vista, you receive the following error message:

On Windows Server 2008
One or more drivers may be incompatible. The driver listed below might be incompatible with Windows Server Service Pack 2. Check to see if a solution is available, and then restart the installation after the problem is resolved. MSDSM – Please read Microsoft Knowledge Base article 967752
If you click Ignore and Continue, you receive the following error message:
Installing Windows Server Service Pack 2 might cause some drivers to stop working correctly. Are you sure you want to continue?
On Windows Vista
One or more drivers may be incompatible. The driver listed below might be incompatible with Vista Service Pack 2. Check to see if a solution is available, and then restart the installation after the problem is resolved. MSDSM – Please read Microsoft Knowledge Base article 967752
If you click Ignore and Continue, you receive the following error message:
Installing Windows Vista Service Pack 2 might cause some drivers to stop working correctly. Are you sure you want to continue?
You receive the error message if you try to install Service Pack 2 (SP2) for Windows Server 2008 or for Windows Vista after you install the August 2009 Windows Vista and Windows Server 2008 Application Compatibility Update (KB972036).

CAUSE

This problem occurs because of a known issue that affects the update (KB972036).

RESOLUTION

To resolve this problem, install the latest version of the August 2009 Windows Vista and Windows Server 2008 Application Compatibility Update. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
972036 August 2009 Windows Vista and Windows Server 2008 Application Compatibility Update

WORKAROUND

If you do not want to install the latest version of the update, you can use a workaround instead. To work around this problem, follow the steps that apply to your operating system.

Workaround for Windows Server 2008

  1. Install update KB967752. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    967752 Windows Server 2008-based computer that is connected to a storage device over MPIO paths does not restart if the storage device is a boot device, or you lose access to the device if the device is a data volume
  2. Install Service Pack 2 for Windows Server 2008.

Workaround for Windows Vista

If you receive this error on a computer that is running Windows Vista, click Ignore and Continue, and then continue the Windows Vista SP2 setup. If you still receive an error during the Windows Vista SP2 setup, uninstall the August 2009 Windows Vista and Windows Server 2008 Application Compatibility Update, and then install Service Pack 2 for Windows Vista.

To uninstall the August 2009 Windows Vista and Windows Server 2008 Application Compatibility Update, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Under the Programs section, click Uninstall a program.
  3. In the Tasks list in the navigation pane, click View installed updates.
  4. Click Update for Microsoft Windows (KB972036), and then click Uninstall.
  5. Click Yes when you are prompted for confirmation.
    Note If you are prompted for an administrator password or for confirmation, type the administrator password or click Yes.
  6. Restart the computer when you are prompted.
Note You can reinstall the August 2009 Windows Vista and Windows Server 2008 Application Compatibility Update after you have installed Service Pack 2 for Windows Server 2008 or for Windows Vista.

Properties

Article ID: 975186 - Last Review: September 1, 2009 - Revision: 1.0
APPLIES TO
  • Windows Vista Service Pack 2
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Service Pack 2
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Web Server 2008
Keywords: 
kbexpertiseinter kbtshoot kbsurveynew kbprb KB975186

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