Stop error message when you connect and then disconnect a USB camera from a computer that is running Windows Vista or Windows Server 2008: "Fatal System Error: 0x000000C4 (parameter1, parameter2, parameter3, parameter4) DRIVER_VERIFIER_DETECTED_VI...

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Article ID: 975246 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You connect a universal serial bus (USB) camera to a computer that is running Windows Vista or Windows Server 2008.
  • The camera starts streaming content.
  • You disconnect the camera from the computer.
  • You repeat the previous steps to connect and disconnect the camera several times.
In this scenario, system performance is slow.

If you use the Driver Verifier (Verifier.exe) tool to verify the USB camera driver (Usbcamd2.sys), the computer crashes when you disconnect the camera from the computer. Additionally, you receive the following Stop error message:
*** Fatal System Error: 0x000000C4 (parameter1, parameter2, parameter3, parameter4) DRIVER_VERIFIER_DETECTED_VIOLATION
Notes
  • The four parameters in the Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000C4" error messages are caused by this problem.

CAUSE

This issue occurs because there is a memory leak in the Usbcamd2.sys driver.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the Hotfix Request page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

For more information about how to install the Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product or milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
    6.0.6002.22xxxWindows Vista SP2 and Windows Server 2008 SP2SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbcamd.sys6.0.6001.2251325,85602-Sep-200916:16Not Applicable
Usbcamd2.sys6.0.6001.2251325,85602-Sep-200916:16Not Applicable
Usbcamd.sys6.0.6002.2221725,85602-Sep-200915:53Not Applicable
Usbcamd2.sys6.0.6002.2221725,85602-Sep-200915:53Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbcamd2.sys6.0.6001.2251332,64002-Sep-200916:39x64
Usbcamd2.sys6.0.6002.2221732,64002-Sep-200916:05x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbcamd2.sys6.0.6001.2251377,31202-Sep-200916:38Not Applicable
Usbcamd2.sys6.0.6002.2221777,31202-Sep-200916:02Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For help with system performance issues in Windows Vista, visit the following Microsoft Web page:
Problems with overall system speed and system performance
For more information about Driver Verifier in Windows Vista, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/DevTools/tools/vistaverifier.mspx

Additional file information

Additional file information for Windows Server 2008 and for Windows Vista


Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb975246_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,531
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameX86_2f0c75a4bc8b763d849c2f565a660964_31bf3856ad364e35_6.0.6002.22217_none_f20467ac128df968.manifest
File versionNot Applicable
File size695
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameX86_c30a6e9c640e8dbd8eaf2f2b4736874d_31bf3856ad364e35_6.0.6001.22513_none_33ad565b5842f585.manifest
File versionNot Applicable
File size695
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameX86_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6001.22513_none_a00a36e5915e0ab9.manifest
File versionNot Applicable
File size5,127
Date (UTC)02-Sep-2009
Time (UTC)19:52
PlatformNot Applicable
File nameX86_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6002.22217_none_a1f4a9f58e80c539.manifest
File versionNot Applicable
File size5,127
Date (UTC)02-Sep-2009
Time (UTC)19:14
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_0c7931b5815233899e2864fd984f0993_31bf3856ad364e35_6.0.6002.22217_none_6f43dbee578f7588.manifest
File versionNot Applicable
File size699
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameAmd64_7720a2611759292bc8398a362173a314_31bf3856ad364e35_6.0.6001.22513_none_81c2ef40501769b3.manifest
File versionNot Applicable
File size699
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameAmd64_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6001.22513_none_fc28d26949bb7bef.manifest
File versionNot Applicable
File size4,258
Date (UTC)02-Sep-2009
Time (UTC)20:12
PlatformNot Applicable
File nameAmd64_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6002.22217_none_fe13457946de366f.manifest
File versionNot Applicable
File size4,258
Date (UTC)02-Sep-2009
Time (UTC)19:04
PlatformNot Applicable
File namePackage_for_kb975246_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,540
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,541
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_cff15288565787cd727f6192de7b419e_31bf3856ad364e35_6.0.6002.22217_none_cd1057632a79ff26.manifest
File versionNot Applicable
File size697
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameIa64_f2bdcd865fd41856ce815bea28412f89_31bf3856ad364e35_6.0.6001.22513_none_2d3966e91b709a93.manifest
File versionNot Applicable
File size697
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File nameIa64_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6001.22513_none_a00bdadb915c13b5.manifest
File versionNot Applicable
File size4,255
Date (UTC)02-Sep-2009
Time (UTC)20:04
PlatformNot Applicable
File nameIa64_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6002.22217_none_a1f64deb8e7ece35.manifest
File versionNot Applicable
File size4,255
Date (UTC)02-Sep-2009
Time (UTC)18:45
PlatformNot Applicable
File namePackage_for_kb975246_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,370
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,716
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable
File namePackage_for_kb975246_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)03-Sep-2009
Time (UTC)04:27
PlatformNot Applicable

Properties

Article ID: 975246 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Web Server 2008
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB975246

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