Article ID: 975270 - View products that this article applies to.
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SYMPTOMS

After you install Windows 7 on your computer, you cannot access the DVD drive, or you can only intermittently access the DVD drive.

This problem may occur if you use one of the following DVD drives on the computer:
  • Sony BC-5100S DVD
  • Sony BC-5600S DVD
  • TSST TS-L633B DVD+/-RW

WORKAROUND

To work around this problem, try the following methods in the order in which they are presented.

Method 1: Check for a firmware update

To check for an applicable firmware update, contact the manufacturor of the DVD drive.

Method 2: Disable the Adaptive Link Power Management (ALPM) feature

If you cannot find a firmware update, disable the Adaptive Link Power Management (ALPM) feature on the computer. To do this, follow these steps.
Note ALPM is a feature that puts a hardware device into sleep state after 100 ms of idle time. This is a power-saving feature. After you disable ALPM, you can still configure the drive to run in any one of three power plans: Performance, Balanced, and Power Saver. However, you cannot still benefit from the additional power saving that is provided by ALPM.
  1. Click Start , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
  2. At the command prompt, type the following six commands in the order in which they are presented. Press ENTER after each command.
    • powercfg.exe -setacvalueindex 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c 0012ee47-9041-4b5d-9b77-535fba8b1442 DAB60367-53FE-4fbc-825E-521D069D2456 0
    • powercfg.exe -setdcvalueindex 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c 0012ee47-9041-4b5d-9b77-535fba8b1442 DAB60367-53FE-4fbc-825E-521D069D2456 0
    • powercfg.exe -setacvalueindex 381b4222-f694-41f0-9685-ff5bb260df2e 0012ee47-9041-4b5d-9b77-535fba8b1442 DAB60367-53FE-4fbc-825E-521D069D2456 0
    • powercfg.exe -setdcvalueindex 381b4222-f694-41f0-9685-ff5bb260df2e 0012ee47-9041-4b5d-9b77-535fba8b1442 DAB60367-53FE-4fbc-825E-521D069D2456 0
    • powercfg.exe -setacvalueindex a1841308-3541-4fab-bc81-f71556f20b4a 0012ee47-9041-4b5d-9b77-535fba8b1442 DAB60367-53FE-4fbc-825E-521D069D2456 0
    • powercfg.exe -setdcvalueindex a1841308-3541-4fab-bc81-f71556f20b4a 0012ee47-9041-4b5d-9b77-535fba8b1442 DAB60367-53FE-4fbc-825E-521D069D2456 0

Properties

Article ID: 975270 - Last Review: August 16, 2011 - Revision: 1.2
APPLIES TO
  • Windows 7 Enterprise
Keywords: 
kbtshoot kbsurveynew kbprb KB975270

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