Article ID: 975321 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

You have a computer that is preinstalled with Windows Vista by the computer manufacturer. After you upgrade from Windows Vista to Windows 7 on this computer, you notice that manufacturer-specific recovery applications are no longer available on the System Recovery Options menu.

Note For computers that came with Windows Vista preinstalled, some computer manufacturers preload the Windows Recovery Environment (known as the System Recovery Options in the UI and help topics) on systems. Very frequently, these Windows RE tools are customized to include manufacturer-specific recovery applications that can be accessed from the Windows RE tools menu.

CAUSE

When these systems are upgraded to Windows 7, the manufacturer-preloaded Windows RE option will be replaced with a Windows 7-compatible Windows RE.

RESOLUTION

To obtain the manufacturer-specific recovery applications for Windows 7, contact your computer manufacturer. For information about how to contact your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-us
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 975321 - Last Review: October 2, 2009 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kboem kbexpertisebeginner kbtshoot kbsurveynew kbprb KB975321

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com