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Low performance when you transfer a large file between an external IEEE 1394 device and a computer that is running Windows 7 or Windows Server 2008 R2

Article ID: 975500 - View products that this article applies to.

Hotfix Download Available

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SYMPTOMS

Consider the following scenario:

You have a computer that is running Windows 7 or Windows Server 2008 R2.
The computer has at least 4GB of RAM.
You transfer a large file between the computer and an external IEEE 1394 device.

In this scenario, the file transfer operation is very slow.

Note To verify this problem, you can try to transfer a large file between the IEEE 1394 device and a computer that has less than 4GB of RAM installed. If the transfer operation speed is not very slow, you should consider applying this hotfix on the computer that has at least 4GB of RAM.

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CAUSE

This problem occurs because of an error in the 1394ohci.sys driver.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, your must have a computer that is running Windows 7 or Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows 7 and Windows Server 2008 R2, just select the product that is listed on the page.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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Version Product Milestone Service branch
6.1.760 0.16xxx Windows 7 and Windows Server 2008 R2 RTM GDR
6.1.760 0.20xxx Windows 7 and Windows Server 2008 R2 RTM LDR
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

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File name	File version	File size	Date	Time	Platform
1394ohci.sys	6.1.7600.16440	163,328	15-Oct-2009	03:02	x86
1394ohci.sys	6.1.7600.20548	163,328	15-Oct-2009	03:03	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

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File name	File version	File size	Date	Time	Platform
1394ohci.sys	6.1.7600.16440	228,352	15-Oct-2009	03:35	x64
1394ohci.sys	6.1.7600.20548	228,352	15-Oct-2009	03:28	x64

For all supported IA-64-based versions of Windows Server 2008 R2

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File name	File version	File size	Date	Time	Platform
1394ohci.sys	6.1.7600.16440	509,952	15-Oct-2009	02:45	IA-64
1394ohci.sys	6.1.7600.20548	509,952	15-Oct-2009	02:52	IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional file information for all supported x86-based versions of Windows 7

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File name	Package_for_kb975500_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,683
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

File name	Package_for_kb975500_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,714
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

File name	X86_1394.inf_31bf3856ad364e35_6.1.7600.16440_none_fb2bece6671f9633.manifest
File version	Not Applicable
File size	3,572
Date (UTC)	15-Oct-2009
Time (UTC)	20:40

File name	X86_1394.inf_31bf3856ad364e35_6.1.7600.20548_none_fbbd8c01803600b5.manifest
File version	Not Applicable
File size	3,572
Date (UTC)	15-Oct-2009
Time (UTC)	20:40

Additional file information for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

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File name	Amd64_1394.inf_31bf3856ad364e35_6.1.7600.16440_none_574a886a1f7d0769.manifest
File version	Not Applicable
File size	3,576
Date (UTC)	15-Oct-2009
Time (UTC)	20:41

File name	Amd64_1394.inf_31bf3856ad364e35_6.1.7600.20548_none_57dc2785389371eb.manifest
File version	Not Applicable
File size	3,576
Date (UTC)	15-Oct-2009
Time (UTC)	20:41

File name	Package_for_kb975500_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	1,693
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

File name	Package_for_kb975500_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	1,724
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

Additional file information for all supported IA-64-based versions of Windows Server 2008 R2

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File name	Ia64_1394.inf_31bf3856ad364e35_6.1.7600.16440_none_fb2d90dc671d9f2f.manifest
File version	Not Applicable
File size	3,574
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

File name	Ia64_1394.inf_31bf3856ad364e35_6.1.7600.20548_none_fbbf2ff7803409b1.manifest
File version	Not Applicable
File size	3,574
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

File name	Package_for_kb975500_rtm_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File version	Not Applicable
File size	1,425
Date (UTC)	15-Oct-2009
Time (UTC)	20:38

File name	Package_for_kb975500_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File version	Not Applicable
File size	1,444
Date (UTC)	15-Oct-2009
Time (UTC)	20:38