An order unexpectedly becomes read-only if a workflow rule or an SDK application changes the status of the order to "In Progress" in Microsoft Dynamics CRM 4.0

Article translations Article translations
Article ID: 975579 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

If a workflow rule or a Software Development Kit (SDK) application changes the status of an order to "In Progress" in Microsoft Dynamics CRM 4.0, the order unexpectedly becomes read-only. This problem occurs if you have installed Update Rollup 6 for Microsoft Dynamics CRM 4.0 or Update Rollup 5 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 6 for Microsoft Dynamics CRM 4.0 and Update Rollup 5 for Microsoft Dynamics CRM 4.0, click the following article numbers to view the articles in the Microsoft Knowledge Base:
970148 Update Rollup 6 for Microsoft Dynamics CRM 4.0 is available
970141 Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available

CAUSE

This problem occurs because the state of an order is changed to "Submitted" when a workflow rule or an SDK application changes the status of the order to "In Progress." Therefore, the order becomes read-only.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


If you have installed Update Rollup 6, you must uninstall Update Rollup 6 before you install the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.

Properties

Article ID: 975579 - Last Review: October 22, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe KB975579

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com