Internet Explorer 8 crashes, hangs or restarts while opening or closing tabs

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Article ID: 975685 - View products that this article applies to.
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Source: Microsoft Support

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Symptoms



Windows Internet Explorer 8 crashes periodically when you attempt to open or close tabs. You may receive the error:

“Internet Explorer has encountered a problem and needs to close.”

“Internet Explorer has stopped responding”

Or it may just freeze or restart without providing an error message.

 

This is due to a set of incompatible add-ons/toolbars that you may have installed. They are as follows:

·         “Network Optimizer” – Filename: NPIEAddon.dll or NPCommon.dll

·         “Media Access Startup” – Filename: HPIEAddon.dll or HPCommon.dll

·         “System Search Dispatcher” – Filename: SSD.dll

Cause



This is due to a set of incompatible add-ons/toolbars that you may have installed. They are as follows:

·         “Network Optimizer” – Filename: NPIEAddon.dll or NPCommon.dll

·         “Media Access Startup” – Filename: HPIEAddon.dll or HPCommon.dll

·         “System Search Dispatcher” – Filename: SSD.dll

Resolution



To resolve this incompatibility, use one of the following two options.



Method 1:



To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
  1. Exit all programs, including Internet Explorer (if it is running).
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:
    inetcpl.cpl If you use Windows Vista, click Start

    Type the following command in the Start Search box, and then press ENTER:
        inetcpl.cpl The Internet Options dialog box appears.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  6. Start Internet Explorer again.


Please note that running RIES (Reset Internet Explorer Settings) will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

However, RIES does not clear Favorites or Subscribed Feeds.

Method 2:

Use the Manage Add-ons tool to disable the Add-ons that are causing this issue. To do this, follow these steps:

Open Internet Explorer 8.
  1. Click Tools, and then click Manage Add-ons.
  2. On the Show drop-down menu, select All add-ons to display all add-ons that are installed on the computer.
  3. Look for each item in the list, select the add-on, and then click Disable in the Information window.
  4. When you have disabled all the items in this list, click OK.
  5. Exit and then restart Internet Explorer.


The common names of the add-ons are as follows:
  • "Network Optimizer”
  • "Media Access Startup”
  • "System Search Dispatcher”


 

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Properties

Article ID: 975685 - Last Review: June 21, 2014 - Revision: 2.0
Applies to
  • Windows Internet Explorer 8
  • Windows Internet Explorer 8 on Windows Server
Keywords: 
kbrapidpub kbnomt KB975685

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